Fitbit Versa 2 won't sync suddenly

[rashidas]

Its been only 2 weeks to my purchase, fitbit was working fine, suddenly after my swim in shallow water, it stopped syncing with my device. I deleted and downloaded the app again n factory resetted the watch but now it just wont sync

Moderator edit: format. 

[SunsetRunner · Accepted solution]

Hello @rashidas 

I understand you performed a factory reset on your Versa 2. Before doing a factory reset did you first unpair it from your Fitbit account and phone's Bluetooth settings? If you didn’t that would explain why it's most likely not syncing. If that’s the case try the steps below:

         Remove your Versa 2 from your phone's Bluetooth.
         Force quit the Fitbit app by swiping the app upward
         Turn off your Bluetooth

         Shut off your phone and turn it on after 1-2 minutes

         Turn on your Bluetooth.
          Set up your Versa 2 again…open your Fitbit App, tap your profile picture, now scroll down and tap Set Up A Device.
          Choose Versa 2 on the list and follow the onscreen instructions. 

😉I hope this gets you back up and running. Let me know how it goes

[rashidas]

This worked. Thankyouuuuu

[SunsetRunner]

That’s awesome @Rashida! 😃 I’m happy I was able to help. Enjoy your evening and Happy Stepping!

[AndreaFitbit]

Welcome to the Fitbit Community, @rashidas. I'm glad that you were able to sync your Versa 2.

Thank you for the amazing help as always @SunsetRunner.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Have a nice day!