Fitbit Versa 2 won't sync

[EastynsMummy]

I bought a Versa 2 smartwatch and it worked fine for 2 days. Now it won't sync at all. It also won't track my sleep number. It just does the basic tracking. I am heavily tattooed on that arm, so I switched it to the inside of my wrist and same issue. But the biggest problem is it doesn't sync. Not to my phone or my computer. I've turned off all other bluetooth devices, it's the only Fitbit I have on my account. I've done all the trouble shooting in the community forum. I don't know what else to do but for nearly $300 I'm choked it doesn't work. 

Thanks.

Moderator edit: format

[JuanJoFitbit]

Hi @EastynsMummy, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa 2 since it won't sync and track your sleep. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

After this, check out this help page which explains how your Fitbit device tracks your sleep. Finally, monitor your watch for the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.