Versa 2 display won't swipe

[mwmara]

I was given a Fitbit Versa 2 as a Christmas present. I am now having problems swiping over to other screens; the Fitbit charges without any problem, and it tracks steps, etc. properly, as I can see from the home screen. I have tried restarting it, but I can't do a factory restart since I can't easily scroll over to the Settings tab. Any help would be appreciated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@mwmara, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since the display won't swipe. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[TR50]

This did not help.  The clock face did change but still unable to swipe screen.

[mwmara]

Thank you for your help. I have changed the clock face, and this appears to have helped to some extent.

[mwmara]

I changed the clock face as was suggested. This initially appeared to help with the swiping issue; however, I am now having the same problem as before, and am having trouble swiping between screens.

[Ycrad4]

This didn't help. I have the basic versa time face. It is frozen cannot swipe to log exercise. Turn off or do anything. Just stuck on clock.

[TNMTNGRL]

I also changed clock faces and it didn't work either I have Googled it and
looked every which way to try to fix this issue with no success now I have a
$199 plain watch that does nothing.Im NOT planning on buy-in another fitbit
with all the issues people are listing.

Doris

[51061]

Mine has the original clock face I did try to change it it did not change and now it is restarting by itself

[TNMTNGRL]

I went through the app and changed the clock facr😁

Doris

[Dfraser20]

I can't swipe on my screen either. I do have the factory clock face and have tried the factory reset it did not work. I have no access to my screen at all except time. I can see in the app that it is tracking my exercise but can't see anything but the heart rate. 

[51061]

I just did that still not working

[Ycrad4]

I am hoping they come up with an update that will correct the problem. I
recieved as gift in Dec. So not even 90 days old yet.

[Dfraser20]

I agree very frustrating! This is my second Fit Bit. I bought the smaller
one and it cracked I was hoping this one would be better.

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[TR50]

Mine was a Christmas as well and already not working.

[NWRain]

I have the same issue with touch, chatted with Support, followed all the troubleshooting steps and it's still not resolved. Even sent them a video about an hour after the chat to demonstrate that touch does not work. Haven't heard anything back on how to resolve.

Additionally, my battery won't stay charged, i have to charge it every 8 or so hours which is very frustrating. 

My Versa 2 was purchased late December 2019. I don't recommend folks buy one based on the amount of issues it already has. 

[Ycrad4]

Agreed! 

[NWRain]

And this is a ridiculous response to a response to the chat engagement I am having with Fitbit

 appreciate your quick reply providing us the video requested. However, so we can further we require another video showing the swipe/tap unresponsive with the case number:

i am responding to the email that was sent to me with my case number. This is purely an exercise is trying to see if I will continue with the case in order to get resolution. I guess Google support is.now handling Fitbit support? 

complete bs 

[TNMTNGRL]

they sent me the same thing about a video somehow I was supposed to send
them back showing it didn't swipe but they didnt give any instructions and
when asked on how to do it she was fairly rude. So, long story short they
are sending a replacement. Now it has a big red X saying data wasn't
cleared please sync and wont do anything Replacement should be here
wed...,.

[Dfraser20]

So having read both of your comments and also experiencing the battery loss
should I also call customer service?
I am so disappointed in the quality of Fitbit products as I mentioned
before my other Fitbit screen cracked and I read online it was an issue
with that model.

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E-Mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and shall be disclosed to third parties when
required by the statutes. (NCGS.CH.132)

[TNMTNGRL]

I would

Doris