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Fitbit Versa 3 Won't Boot

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2023 16:10 - last edited on ‎04-19-2023 13:32 by Fitbit Moderator

‎04-18-2023 16:10 - last edited on ‎04-19-2023 13:32 by Fitbit Moderator

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-3-won-t-respond/td-p/5139735

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-3-not-booting-up/m-p/5371816#M302864

 

I've read both of these articles, and couldn't find an answer to my delimma! All I can get is the logo, but when I reboot, it just stops at the logo and does nothing else. I tried pairing the device, but on the app it shows a red circle with a "!"

 

The firmware version is 36.128.6.12
Last pairing was 3/30/2023 at 12:00am

 

When I held and pressed the button on the side of the FitBit, it would vibrate go black and then the logo would come up, and it stays up. I pressed the button with and without the charge cable, it's the only one I have for it.

 

What else can I do?

 

 

Moderator edit: format. 

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2 REPLIES 2

‎04-20-2023 08:21

‎04-20-2023 08:21

I guess there's nothing else I can do, so I guess I'll leave.

Best Answer

‎04-20-2023 09:26

In response to AaronBerry

‎04-20-2023 09:26

Hello @AaronBerry and welcome to the Community.  This is a user-to-user help site.  Your situation sounds like you need help from Support, where you can chat with a CS technician.  Please contact them for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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