Fitbit Versa Lite got broken

[Barrettmg]

I bought a Fitbit Versa Special Edition for my wife last year for Christmas on Amazon. Just today the screen has completely come off and is hanging by a connection wire. My wife takes very good care of her Versa and has never had any issues with it what so ever until today. It's almost like the glue that holds the screen onto the housing has lost its hold. What do I need to do? I have the original packaging and I can get the purchase receipt from Amazon.

Moderator edit: updated subject for clarity

[Rich_Laue]

Hello @Barrettmg this sounds a little more serious than what the community of Fitbit users will be able to help with. 

My suggestion would be to contact Fitbit. 

[JuanJoFitbit]

@Barrettmg welcome to our Fitbit Community! Regarding your wife's broken Fitbit Versa Lite, I was told by our Support team that you followed @Rich_Laue's advice and got in touch with them.

I'm glad to hear that your case is being handled and it's in good hands now. Don't hesitate to get back if you need further assistance.

Keep me posted!