Fitbit Versa Order Delivery Time Issue

[SportyAX]

I ordered the Lavender Fitbit Versa three weeks ago on April 24th and it showed up as backorder. At first it showed the estimated delivery date of 9th May. On that day, when I checked the email, all shipping information was gone so I made an enquiry. I was told that the dispatch date has changed to 14th May. Today, being the 14th of May I still haven’t received any tracking information so I sent another enquiry. This time it told me it will be dispatched on the 18th of May. Can Fitbit make up their mind about the dispatch date? If I never made an enquiry, I would not have known what happened. Each time I make an enquiry, all Fitbit did was delay the dispatch date. It’s just ridiculous. As an international company how can Fitbit treat customers like this! Does anybody else have this issue? Can anyone help? Order #180424-5872-14957711

[AlvaroFitbit]

@SportyAX Welcome! Thanks for being part of our Community!  Really sorry to hear about the delay in processing your order. Did you ordered from the Fitbit store? Did you contact Fitbit Support or someone else? Could you please share a screenshot of the order (edit any personal or billing/credit card information). Do you have a case with Fitbit Support? While there has been some delays most orders should be processed in the estimated time. Also only Support will be able to update the status of said order.

I look forward to your reply!

[Cindy1220]

So after waiting 3 weeks for my Fitbit Versa due to the pre-sale, I finally received it. It stopped working for no reason about 2 weeks after I received it. I called Fitbit and they tried to help me hard start it to no avail. They told me to mail it back to them using their postage label. I explained I was disappointed and asked if I would have the replacement before an event I had scheduled on May 18th. They said they would expedite the return.

I promptly packaged the Versa and put it in the mailbox at my local USPS on May 7th at 8 am. I tried tracking it and was told it was picked up by the carrier on May 8th at 4:37am. After that I saw no more tracking notifications. Yesterday I called the Post office and was told it was picked up on May 12th and I should call the store to verify they have it.

Once again I called Fitbit. They said once it was mailed back it was in the hands of the shipping department. They would leave a message for shipping to confirm when they received it. Once again I explained I wanted the new Fitbit by the 18th and once again was assured they would expedite it. This morning I woke up to this message:

Hi Cindy,

We'd be happy to provide you an update regarding your return tracker.

Upon checking your tracking number 02396343461221905171, we can see that your package is still in transit and the scheduled delivery date is on May 21, 2018 by end of day.

Please be informed that once your package status has been updated to Delivered, we'll need five more business days (excluding weekends) for our warehouse team to confirm if the package has been received so we can process your replacement. Rest assured that we will provide an update once the item has been received and confirmed in our warehouse.

I could have walked it there faster then this service is taking to send back the watch. What takes 2 weeks to go from NY to California? Then they want another 5 BUSINESS days to send me the new one!

This is the 5th watch I have purchased from Fitbit and sadly my last. So disappointed!

[AlvaroFitbit]

@Cindy1220 It's great to see that you've visited the Fitbit Community! Sorry to hear about the delay in processing your replacement. By the information you are providing it seems the delivery service is the one who had your tracker and it is up to them how fast it gets delivered to Fitbit. Once it is received by our team then our Support will be able to process a replacement but at that time (I assume it has already been delivered to our team) we depended completely on their delivery company and there isn't much we can do about it. Still hopefully you have already been assisted with this issue by Support.

Keep me posted!