Fitbit Versa Screen Issue

[LaurenH14]

Seem to be having an issue with  my Fitbit Versa that is only one month old!!! 

Woke up on Sunday morning and my watch showed me a time of 09:52 I decided to shut my eyes for another minute or two before I got up. I got up about 5 minutes later (looked at another clock) to find my Fitbit screen wasn't working properly. As you can see from the first photo after holding down the left and lower right button it does reset as the Fitbit logo is visible.

I'm just wondering whether anyone else has had this problem? What anyone may think has caused it?? And advice on whether to contact Fitbit or the shop I bought it from?

Thank you in advance

[evilneoprincess]

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@LaurenH14 wrote:

Seem to be having an issue with  my Fitbit Versa that is only one month old!!! 

Woke up on Sunday morning and my watch showed me a time of 09:52 I decided to shut my eyes for another minute or two before I got up. I got up about 5 minutes later (looked at another clock) to find my Fitbit screen wasn't working properly. As you can see from the first photo after holding down the left and lower right button it does reset as the Fitbit logo is visible.

I'm just wondering whether anyone else has had this problem? What anyone may think has caused it?? And advice on whether to contact Fitbit or the shop I bought it from?

Thank you in advance

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Have you tried a soft restart? Hold the bottom two buttons down until it vibrates and the Fitbit logo shows, do this three times.

[Jayelo · Accepted solution]

That happened to my first versa around the one month mark too. It wouldn’t turn back on so a factory reset or any type of reset did not work.  Had to exchange it for another one. From other posts I’ve read, this seems to be a common occurrence around a month of owning a versa. 

[LaurenH14]

Thank you, I will just try get it replaced as soon possible

[Tamalama]

This happened to me tonight too and I’ve only had it for not quite two weeks. It’s going back to the store tomorrow. Now I just need to decide if I want to bother with another one or go a different route.

[Sensei-D]

Mine just did this a little under the 3 month mark. It was fine when I went to bed last night.

[AJWalker430]

I'm on my SECOND Versa. First one screen wouldn't respond after a little more than 2 weeks. Took it back for an exchange. Now, a month later, my Versa buzzed my arm for me to look at the screen going haywire. Nothing is working. Did the whole factory reset thing but still same nearly dead screen. I picked this over replacing my Samsung Gear Fit 2. If I can, and as much as I hate to admit it, I'm going to go back to Samsung. One hardware failure I can understand from a new product, but 2x? No, I'll wait until Fitbit gets their act together. It's a shame, I really liked everything about the Versa.

[justjessee]

I'm also at the one month mark, my screen up and started pixelating and "shrunk" to 10%. I press and hold the back/bottom button for 0+ seconds and instead of the FitBit logo, the screen just blinks to black (like it's backlit but nothing else is coming through). 

Putting it on the charger doesn't show the charging percentage, but when I double tap the screen (which is black) it will vibrate. 

Disappointed this seems to be a common thing with the model. 

[bigwin]

My fifbit has not had the correct time since it was charged the first time.  With the wrong time, I have not used it.

[bigwin]

How you change for a new one

[evilneoprincess]

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@bigwin wrote:

My fifbit has not had the correct time since it was charged the first time.  With the wrong time, I have not used it.

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Have you tried a restart and selecting a different clock face? My clock face sometimes shows the wrong time, a restart usually fixes this.

[Leiryfish]

Was your versa a special edition one?

[justjessee]

Yes it was

[AJWalker430]

No, it was the standard edition. It was working fine all the way up until
it wasn't. No warning of hardware failure.

Fitbit sent me a replacement with very little hassle and so far so good.

[AlvaroFitbit]

@Leiryfish @justjessee @AJWalker430 Welcome! It's nice to have you on board! Sorry to hear about your issues with your Versa screen. 

@Leiryfish @justjessee Try cleaning the contacts then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

@AJWalker430 happy to hear that you got a replacement device from our Support team and that the replacement is working fine.

Let me know how it goes!

[Kirebass]

My versa started to work funny since I went on holiday, the local time was 3 hours ahead of the UK time. After I done the sync to fix the time it stoped to count my steps and heart bit. However it still registered on the app when I sync, how do I get it back and display my steps and heart bits on the watch? It only shows 0

[Fjknat]

I have the same issue 😞

[Dakota52722]

Mine is brand new it did this while trying to connect 

[AJWalker430]

I'm on my third replacement from Fitbit, 4th overall. I originally purchased at my local Best Buy so when it first happened, they swapped out for a new one but the next two screen issues happened after their generous return policy expired. 

I can tell you to reach out to customer service as soon as possible. They were very courteous in dealing with my issues with very few questions asked. I suspect this isn't anything new and they'd rather get you a new one to keep this issue as under the radar as possible to avoid negative press.

The biggest problem is having to wait so long for a replacement, I swear it sat for a good 5 days after saying it was "received" from shipper before it started making its' way to me. When they tell you 10 - 12 business days, they make sure it sits for a good chunk of that time at some processing center somewhere. What they should do is express delivery and I will demand that if I have to have mine replaced again.

[Ironlady39]

Having the EXACT same issue this morning.  This is on a replacement after the first one started the same issue.  Tried all the reboots and see the exact same screen as you've pictured!  I bought the original almost a year ago.  Guess I'll contact customer support again.  These expensive watches should last way more than a few months.  Frustrating 😞