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Fitbit Versa Screen Not working

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‎03-15-2019 06:35 - edited ‎03-15-2019 06:36

‎03-15-2019 06:35 - edited ‎03-15-2019 06:36

While I was changing the clock display, my Versa screen turned off and hasn't come back on. It was fully charged at the time, but the green lights doesn't turn on. I keep it on the charger, but nothing happens. I can't reboot it or anything.

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‎03-15-2019 08:18 - edited ‎03-15-2019 08:19

‎03-15-2019 08:18 - edited ‎03-15-2019 08:19

Hi, are you also not able to restart your Versa with the two buttons method or even the three buttons method? Is your Versa still connected to the Fitbit app? If yes, install a Clock Face from Fitbit itself and see if that solves your problem, cause you possibly dowloaded a Third Party Clock Face that's not compatible with the new Firmware version. If none of the above works, contact Customer Support about your issue. 

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‎03-15-2019 09:45

‎03-15-2019 09:45

I just went through that and they're sending me a replacement after troubleshooting with customer service  You can call and try the ts and go from there. 

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‎03-20-2019 08:18 - last edited on ‎04-23-2025 10:17 by Fitbit Moderator

In response to SunsetRunner

‎03-20-2019 08:18 - last edited on ‎04-23-2025 10:17 by Fitbit Moderator

@Brian.G  Welcome! It's great to see you around! Sorry to hear that your Versa screen isn't working and thank you for trying to troubleshoot the issue. Did you follow the suggestions @SunsetRunner shared with you? Is the issue still present on your device?

@SunsetRunner happy to hear that Support was able to replace your device and hope that you are already back on track.

Let me know how it goes.

Alvaro | Community Moderator

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