Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
If you put the wrong PIN into your fitbit 10 times it locks it and gives that message to unlock with your phone. The instructions for doing that are at: https://help.fitbit.com/articles/en_US/Help_article/2250
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
If the unlock instructions are not working for you then you might want to contact customer support via contact.fitbit.com as they may be able to see what's happening from the server side.
Best Answer