Fitbit Versa black screen

[Savannah.metz]

My Fitbit Versa won’t turn on. It says it’s 100% charged in my app. I have tried turning it on/restarting it and nothing happens. When I place it on the charger it flashes 0% and I have not gotten the Fitbit logo to pop up yet... any suggestions? 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @Savannah.metz, I'll be glad to help you with this.  

Thank you for sharing that you've been having trouble with screen of the Versa watch that is not turning on and confirming that you already tried a few troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Have a nice day, let me know if you have further questions. 

[favourite]

hi i have the exact same issue too, can you send info to customer support for me too? thanks!

[SuzzyQ247]

This is happening to me also. My screen is black and the watch is not syncing with the app on my phone. 

[Collette2505]

The same thing is happening to me too! Anyone know what to do?

[TimRush]

My screen is also black and it won’t sync anymore.  Can you help please?

[Mrsdosch]

Having the same problem with my son’s Versa.  It won’t sync in the app either

Moderator edit: format

[DeesCT]

This is what I did for a completely blacked out watch using an iPhone 5s

1)  I first recharged Versa 2

(even though it was fully charged and suddenly went blank while talking with Fitbit Tech) 

2)  I deleted Fitbit App on iPhone

3)  I rebooted iPhone

4)  I downloaded the Fitbit App from the App Store

5)  I rebooted the iPhone again

6)  I turned off Bluetooth and restarted it again  (seen the Versa 2 connected)

7)  Started the Fitbit app and followed the prompts.  All seems to be working correctly again as of this writing.

Hope this helps?

[DavideFitbit]

Hello, welcome to the Fitbit Community forums @favourite @SuzzyQ247 @Collette2505 @TimRush @Mrsdosch, I'll be glad to help you with this. 

Thank you for sharing that you've been having the same problem with the screen of the Versa watch that is not responding. 

Before considering other options, could you please confirm if you already tried the complete the restart procedure described in this article? This has been useful for other people experiencing something similar. 

Please keep me posted. 

[Iolef]

This effects mine too. It was working fine yesterday then completely blacked out. 

[favourite]

Hi , i tried the restart procedure; back and bottom buttons. the screen flashes black for 1-2 seconds then just switches off, it also vibrates, but that's it. nothing else happens. i tried almost 10 times, and same things happened each time. thanks

[SuzzyQ247]

David thanks for being willing to help. My Versa is working again. Thanks!  

[DavideFitbit]

Hi, thank you for your reply and confirming that you already tried the suggested troubleshooting steps @Iolef @favourite.  

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

That's great news, thank you for sharing this update @SuzzyQ247. 

Let me know if you have further questions.