Fitbit Versa not syncing

[Oobie97]

I notice my fitbit stopped syncing Sunday. When I press sync in the app it comes back with an exclamation point.  

What should i do?

Moderator edit: updated subject for clarity

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[JuanJoFitbit · Accepted solution]

@Oobie97, welcome to our Fitbit Community! Regarding the syncing issue that your Fitbit Versa is experiencing, I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that @SteveH shared.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response.

[Oobie97]

Thank you everyone for your help. My fitbit is back on track and working fine. Thanks for your time!

[JuanJoFitbit]

@Oobie97, I'm sorry for the late response. However, I'm so glad to hear that the issue got resolved and you are back on track. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.