Hello, so when I read all that you have experienced with Versa, you are really scared.
I had bought the Versa on Tuesday and in the evening, started the problems, the update`s did not go through clean, until I saw a big red cross on the display and told me the app that the update failed.
When the clock was running, the problems started, the pulse measurement a few seconds several times a day.
So factory reset done, again updates, update failed, but clock was running. Pulse measurement again failed a few times a day, multiple calls with support on two days and tried everything, made two factory defaults, repeatedly uninstalled app and reinstalled, then again failed pulse measurement on the device for a few seconds (so you can see on the display 2 -- not more), so again called support, I really could not help, because all help failed. Again factory defaults and app reinstalled.
Tonight then, the absolute disaster. Pulse measurement a lot at once for 3 minutes, then in the resting phase I had allegedly a pulse of 200, then again pulse measurement misfire, then pulse of 180, then again a misfire, then pulse of 150, then again pulse measurement misfire, then only around 120, which did not change then. Called the support again, but they could not help me and also do not explain where that comes from.
What did I do then?
I put the clock back tonight, then got a new Versa, somewhat afraid that the problems will reappear.
Updates went well and fast, but ....
And now comes the BUT ....
the pulse measurement is also on the new Versa. And several times!
And I have a suspicion!
The new firmware is causing big problems!
or the hardware is really broken.
The other suspicion is that the quality of the hardware and the software is extremely bad, well, maybe Made in China, no wonder.
But Fitbit does not seem to be interested in all that. Support does not know its own part about the devices, it was terrifying that two employees did not know what the oxygen measurement is, which we have been promised for 2 years. And that should be the support?
One would think Fitbit does not care what's going on with the devices, the main thing is the customer has 200 EUR. or Dollars paid and that's the case for Fitbit done!
And I still suspect that extremely many broken Fitbit devices are in circulation worldwide.
I did not have all these problems with Charge 3. This is the 3 Versa that I will exchange, very, very bad and will get the Charge 3 again, because it ran very well with me and without any problems!
Terrifying what Fitbit is doing with its customers. And even more frightening is that Fitbit on the complaints on Amazon and co. does not respond and ignore them, but strangely enough, respond only to positive reviews.
