Fitbit Versa reviews and questions

[hugh7656]

Apparently Fitbit doesn't have support in the US.  Amazon Versa has way too many bad review in June 2018.  Also there are comments about the poor customer support.  Please reassure us Fitbit is an ok company to purchase a product from.  I purchased a Versa then read the reviews and cancelled the order.  I had a Charge 2 that worked well.  The Versa definitely does not perform well from the reviews.

Moderator Edit: Updated Subject For Clarity.

[hugh7656]

Great point.  I agree don't need all day sync

[ygo2slow]

I had a Charge HR and upgraded to the Versa a few months ago after taking a year or so off from FitBit. The Versa is the best FitBit I have ever owned. I have not had any issues with it and it is very comfortable to wear. Great battery life, and from my experience FitBit customer service has been amazing. I don't know why so many people are giving negative reviews. 

[SunsetRunner]

Happy to hear but if you read the posts the users clearly state the issues and thus negative reviews.  What’s not to understand?  The versa doesn’t work for us.  Happy that yours works.

[ygo2slow]

Too bad it doesn't work for you guys, like I said, it's worked great for me and I couldn't be happier. I've lost 30 pounds since I've got my Versa. Getting closer to my weight goal each day. Hope you can find something that works for you. 

[hugh7656]

Thanks for your comments. Congratulations on your weight loss

Update:

Thank you for your positive input


Moderator Edit: Format / Personal Information

[sluz]

How long was it between your purchase and when you first returned it to best buy? Because my understanding was that they only have a 14 day return policy and when I went to return my broken fitbit after 33 days they refused it. They claimed that, "fitbit doesn't allow us to take any part in the return or warranty process so if I (the manager) take it back there's nothing i can do with it, you'll have to go through fitbit."

[Jayelo]

I also bought their Best Buy warranty which to me was totally worth it. No hassles and I can exchange or return it. They even cover everyday wear and tear. 

[sluz]

Because people are being told that their broken $200 paper weight needs to be sent back before they bother to send you what might be a refurbished unit a month later even though they have video proof of them being broken beyond repair. They are confirmed to be worthless at that point and yet they won't send out a new one even after seeing a video of them malfunctioning. That's garbage, and now myself and other people are out $200 dollars while we wait to receive the same product again that is just as badly designed and likely to fail.

Update:

Well, in hindsight that would have been a smart move on my part. I just didn't expect a 200 dollar watch to be so unreliable that it fails after a month of pristine treatment.

Moderator edit: Format

[Jayelo]

I did contact Fitbit before going to Best Buy since I figured I was still under their warranty. But I did all those steps you all took too. The whole video email thing. Multiple chats with customer service. Then they messed up their info on shipping. I also felt like I would’ve have gotten a refurbished item instead of a brand new one and I don’t want to keep dealing with the product if it wasn’t going to be fixed the first time. Plus, their shipping time was ridiculous. I would have to wait a few weeks for them to receive my mailed versa (per their shipping by the slowest boat way), then wait for them to do their thing and send it back. I would be out $200 not knowing when I’ll ever get anything back. I wasn’t very confident in Fitbit. When my daughters gizmo watch broke, we were immediately sent a new one, when we received the new one we were told to pack the old one back in the box and mail it back to them. Why couldn’t fitbit go with that process? Quick and simple. Anyway, so that is why I went back to Best Buy. At least I got a new item and I didn’t have to wait a few weeks or months to get another one. 

[hugh7656]

Great idea with purchasing from bestbuy. Thanks for your input.

Update:

Thanks for your input

Moderator Edit: Format

[Hchampaggne]

Well I feel this way.  The Versa has some great functions.  And it is VERY likeable and user friendly.  Id LOVE it is it worked properly.  I have ALL the issues everyone speaks of.  SYNCING, Battery Life. and now recently... rebooting during workouts.  Yesterday I "died" 3 times during my walk.  (as it rebooted) So I lost potential calories and steps.  This is all fine for people who are not on top of the data and the functions it can actually do.  People that are really into it.  It isnt working properly.  And that is upsetting.  I did call FitBit last night because while I can live with the Syncing taking forever.... and the shorter battery life...  the rebooting is a pain...esp if your in the middle of an exercise.  Here was their advice......  Put my clock face back to the FITBIT made clock face...  BORING....  SO today I am testing that theory out.  And if that is the case...  why are third party faces allowed to be used... from the FITBIT app... if they arent approved by fitbit and ruin the functionality of the watch.  I can understand the more the face uses the more the battery drains...  fine with that.  But rebooting???!  That should not even be allowed and should be taken from the app so you can not use it.  SO now I am left to look at the boring FITBIT one....  because they do not have any that are Stat heavy on the front.  No battery icon on the face.  BORING.  and uninformative.  SO for me over all.  thumbs down.

[RobertoME]

Hello everyone and welcome aboard to the the Fitbit Community for those who are posting here for the first time.

I really appreciate you are bringing your concerns and reviews for the Fitbit versa on this thread. I was reading all your posts and some are having a great time and others have experiencing different issues.

Thank you as well, for your feedback about customer support. All your concerns are not going unnoticed, since this help us to continue improving. For those who have had a bad experience with support, my sincere apologies. I can understand trying troubleshooting steps and reading articles is nagging. However these are essential steps to follow, in order to offer more assistance, keep in mind our Community Forums is a channel to share information and feedback among users, hence matters of replacement or refunds are not handled through our forums.

@hugh7656 you mentioned in one of your posts that there is no support in US. I want to clarify US is one of the main countries where we provide assistance. If you refer to a physical store or technical facility, note that we do not have a physical center; nonetheless we provide customer support for many countries around the world.

@ArdV, in your post, you mentioned that MyFitnessPal was not syncing. This is correct, and the issues is under investigation already by MFP team. You can find more details in our dedicated thread: MyFitnessPal and Fitbit Sync Delays and Interruptions.

@Hchampaggne thank you for bringing this to my attention. All your feedback has been noted and compiled. Not sure what troubleshooting steps our Customer support team has offered you by now, but if the battery is draining and the syncing has been a trouble, I would like to share these articles for more help: 

-Can I improve my Fitbit device's battery life?

-Why won't my Fitbit device sync?

See you all around and once again thank you for all the feedback provided.

[hugh7656]

Thanks for jumping in with your comments. Hopefully the issues will stop in the next few months and I will feel comfortable in ordering one.


Sent from my iPhone
Bob Hughs

Moderator Edit: Removed Personal Information.

[Wicoca]

I have been more critical than positive in my last posts in this discussion so I want to share a good experience that I had today with FitBit CS, which DOES exist apparently.  I randomly reached this page: https://help.fitbit.com/?cu=1 after doing a Google search for something like "Fitbit Versa factory warranty" which states the 45-day return policy but also says a bit further down that the products have a one year warranty and there, I found the link mentioned above which allows you to contact Fitbit directly.  I chose the online chat and in about 2 minutes, the agent asked what the issues were and offered to send me a shipping label for me to send my watch back and they would send me a new one as soon as it was received.  I am hoping that the new one will be from a better batch without the issues I've had.

What I am quite puzzled about though, is why that help page is not easier to find.  Every time I have looked for help, it has taken me to this forum, which is really not helpful. It should be the first, easiest link on the fitbit page.  After looking more into it, I finally found it after about 5 clicks in the about us page.  This is not clear enough in my opinion.  But now I know where it is, I'll go there straight. 

[Hchampaggne]

I do not know I found it last night right away and called them.  I am thinking it was the clock face... it has been doing well so far today.  <SHrugs>  Although I have not put it in exercise mode yet.  with in about 30 minutes 😉  I am sure though if I have more issues and call, I have a case number... they will have me return it like you are doing.

[MarcoGFitbit]

Hello @hugh7656, @Hchampaggne and @Wicoca, I hope you're all doing well, I appreciate you have taken the time to come back and share your experiences! 

@Hchampaggne, I appreciate you have let us know you were able to contact our Support Team and that they were able to help you with your issue. Please feel free to reach us through here or reach them in case you need further assistance. 

@Wicoca, thanks for sharing your insight and feedback about this situation. Please note that when you go to the Fitbit Helpsite (help.fitbit.com) you will be able to see the following:

Clicking on "Get Support" will redirect you to all the ways you can contact our Support Team, through the phone, email or chat. Additionally, you can reach this help website through the Community by scrolling all the way up, to the right you will be able to see the Help link, next to Dashboard and above the message and notifications icons. 

@hugh7656, I appreciate your sincere reply and I hope you feel comfortable with the Versa in the future and decide to purchase one, feel free to post any doubt or concern you have in the Forums, we'll always be happy to help.

Happy stepping!

[Hchampaggne]

Actually shipped my Fitbit Versa back this am.  It kept rebooting on its own and during an auto Walk.  This am 5 times.  Very upset by this.  Will upgrade to an IWatch eventually.

[hugh7656]

Thanks for your story


Moderator edit: personal info removed 

[AlejandraFitbit]

Hey @hugh7656 and @Hchampaggne thanks for your participation.

I am sorry to hear that you have returned your Versa. If in the future there is something we can help you with, do not hesitate to let us know.

Keep the stepping up! 

[Siegmundla]

I definitely would suggest spending the extra money on an Apple Watch than the versa. My versa cracked within a month and a half of purchase. Fitbit replied saying there is no way to fix it and I would have to pay $200 for a new one. Why would you sell something that can’t be fixed, they said they don’t even have a repair center. I highly recommend the Apple Watch instead of the versa. It does so much more and Apple will actually fix it for you if it breaks. Please don’t waste your money so many people have had this problem.