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Fitbit Versa screen

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‎08-27-2018 09:26 - last edited on ‎10-09-2020 11:39 by Moderator Alum

‎08-27-2018 09:26 - last edited on ‎10-09-2020 11:39 by Moderator Alum

My Fitbit has a strange orange line that's appeared down the side of the screen!? It's less than 6 months old! Any ideas? I've tried a restart but it's still there? 

 

 


Moderator edit: format

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‎08-27-2018 09:30 - edited ‎08-27-2018 09:31

‎08-27-2018 09:30 - edited ‎08-27-2018 09:31

Sorry to hear that.

 

You will need to return for replacement.  Contact customer service.

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‎08-27-2018 09:34

In response to GreginJaxFL

‎08-27-2018 09:34

Thought that might be the case! Thank you! 

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‎07-05-2020 16:38

‎07-05-2020 16:38

You are lucky your device is under warranty so you can return it. My Versa started showing the orange line on the side and I did everything the customer service asked me to do but is didn’t go away. Around the same time I started having problem with changing hour in alarm and timer. Minutes side was fine. Customer service couldn’t resolve that issue either. Since the warranty had expired, they offered me 25% off to buy a new FitBit. Useless in my opinion!!

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