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Fitbit Versa screen

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‎01-27-2021 16:43 - last edited on ‎01-28-2021 03:10 by Fitbit Moderator

‎01-27-2021 16:43 - last edited on ‎01-28-2021 03:10 by Fitbit Moderator

Hi! 
1,5 year ago I got a Fitbit versa 3 watch. The last month I haven’t used it, and when I tried to charge it yesterday it won’t start. It’s light coming from the screen, but the screen is black. I’ve tried to restart it with no luck. 
it’s light coming from the watch even when it’s charging.

Anything I can do? 

 

 

Moderator Edit: Clarified subject

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‎01-28-2021 03:10

‎01-28-2021 03:10

@Dina001 Thanks for stopping by!

 

Let me help you with this and thank you for troubleshooting this issue. I noticed that you already have a ticket with Support so please work with them to find a solution.

 

I also moved your post to the correct board.

 

Let me know how it goes.

 

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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