Fitbit Versa syncing issues

[hollyallysa]

I’ve had three Fitbit Versa’s now that have stopped syncing after a couple of months of use. My steps stop syncing, the time won’t update, it states that the Fitbit Versa cannot be found & one where the screen started acting up and eventually stopped syncing. Every time I’ve chatted in and tried the steps given to resolve the issue but the steps have been unsuccessful and Fitbit issues another replacement. After arguing with fitbit because they cannot provide answers to why this keeps happening and clearly have not resolved the issue as it keeps happening the best they have agreed to do is replace my Fitbit Versa with a new in box same model. (This will be #4 & I’m still waiting to receive the replacement after two weeks as I’m told that’s the process — they refused to upgrade me to the Fitbit Versa 2 even with all the issues and time that I’ve had to go without having a Fitbit) With the Fitbit having a year warranty I only have four months left on the warranty and I’m worried I’ll eventually be stuck with a defective product due to the problems I’ve continued to have. I’m wondering if anyone else has experienced these issues or if I’ve just been unlucky (maybe due to that fact that two of the replacements were refurbished) or maybe I have been doing something wrong? (They advised overcharging/charging overnight can result in a defective Fitbit which seems a bit extreme and doesn’t explain all of the Fitbit’s that I’ve gone through) I’m debating if I should use the replacement or if I should look into buying an Apple Watch. I have an iPhone which they have advised is compatible with Fitbit.

Moderator edit: updated subject for clarity

[DrummerDan]

Thank for posting this.   I am glad to see I am one of a vast many experiencing this issue and there appear to be many different forums discussing this issue.  I have experienced this on my Versa 2.   It seems based on the similar issues across forums talking about this that there is no real workable solution as I see other people's comments.

I stated my fit bit, it sets up, it syncs and for about 2 hours it works.  Then suddenly "No device found".  My fitbit is 1 inch from the display of my phone, well withing range.  So I remove the device from the fitbit app and attempt to re-add it. 

Now, I can't add it because it can not be found.  I look at my phone settings.  I have made no changes, I have changed no setting on my phone and blue tooth is still running.   I have gone through this process twice with the same result.  I have given up touble shooting.  

I am returning the device today.   

[Kim_F13]

I am having the same problem.   I am so frustrated that I think I fix it after 2 hours of going through all the steps and 30 minutes later I have the issue again.   

[Stace081177]

I also am having the same issue. I switched from a versa to a versa lite, my screen cracked and would only give my a discount for the lite. Every since I got this in August I've had to restart my fit bit about 4 times a day. I contact support but they are no help, they tell me the same steps to do that I have already done!!!  It's frustrating. I might just get the new versa 2 to see if it's better. 

[Cmcortez711]

So far my Versa 2 will not connect to pandora no matter how many times I try to Troubleshoot it 

[Karen3637]

I am having all the same problems.  Have you come to a solution.

[DanaB3]

Unfortunately no. 
I have ultimately stopped using it and will not be purchasing another Fitbit. 

[Cmcortez711]

I returned it and said I’m done with fit bit cause they were not helpful at
all and told me to do the exact same thing I had tired over and over again

[Karen3637]

Thanks for replying. I am very disappointed with my Fitbit. I bought it in May and it stopped working in December.

Sent from my iPhone

[DanaB3]

They would do the same to me, sometimes their suggestions would work for a few hours but then the device would go back to being unusable. I bought mine from Target and am way beyond my return limit so i am stuck with a ~$200 device that doesn't do anything.  

[Karen3637]

I bought mine from Fitbit in May. It stopped working a few days ago. They are sending me a replacement.  I hope this one works

[DanaB3]

Same, I think a lot of people have been disappointed with Fitbit as well 😞 I would suggest returning it if you still can, I bought mine from Target and it is way beyond the return limit. 

[Surreyrunner10]

Yes, same here. Returned it and am now planning to find another make, one which works. Not sure this is a terribly viable way for a company to roll out a new product.

[DanaB3]

Agreed. After being a loyal customer for years, I have sworn off Fitbit products.

In the future, if I decide to buy another fitness tracking watch I will be switching to an apple watch or a garmin. Much pricier, but at least their customer service is helpful and the money will be worth it. I've completely lost faith in the Fitbit brand and their products. 

[ValerieGall]

I got versa 2 for Christmas and YOU absolutely can't sync it or the app will not recognize it at all no matter how many times you reboot, reinstall the app. It's extremely frustrating to say the least. 

[DanaB3]

Just this past Christmas? Like Christmas 2019? 

That's absurd that 5 days later you can't get it to work. 

[speds]

Save yourself -
Return it and use the money towards a better product. This thread alone should tell Fitbit this product is a loser

Sent from my iPhone
Please pardon brevity or any spelling errors/abbreviations.

[ValerieGall]

Yes Christmas 2019 and nothing I've tried or Fitbit directed me to do has worked.  Literally $200 watch that doesn't work for it's intended purpose 

[SnoWhite1]

I’m actually having better luck with mine but it’s hit and miss. But in saying that it works now most of the time. Odd!

Regards
Sandy Espy

[DrummerDan]

I did return the product.  I ended up going to a Samsung Fit 2 Pro.  It works like a dream.    Been a few months with the fit 2 pro and I also don't get the notorious fitbit rash!!

[Rskoog]

I am having all the exact same problems! I'm very frustrated especially considering how much these things cost. I definitely didn't expect it to be pretty much useless a few months after I bought it!