Fitbit Versa will not update

[lessss]

As probably described before and probably will be described in the future, my and my mothers watch wont even get passed activation installation, tried on 2 wifis, in 2 different homes on different adresses, tried multible devices including PC(Why it wont use USB cable for internet connection is beyond me), different phones, IOS and Android. 

First activation installation gets to 10% and then just looses its connection with phone, even though i've tried isolating them inside the baththub with the router, cell and fitbit in the tub with it and put a metal-sheet over it. "Looses" connection with whatever its trying to connect to. I've had all devices static for about 6 hours now. 

I've tried hard resets, factory reset(will not FR my phone though). Deleting the versa from saved BT units on phones, removed it from my fitbit app on all devices, multiple times. 

Im sending these two loads of crap back to retailer tomorrow because it's literal crap with a display and tranciever. 

Best regards
Your costumers. 

Moderator edit: updated subject for clarity

[Jcurves17]

I bought my Versa when it first came out new. Had trouble setting it up then. It actually took 8 hours to complete first download. Got very annoyed with it and went to an Ionic. Well a wee ago got sick of the inaccuracy of the Ionic and went to a Samsung Active2, but now I'm trying to active the Versa again for my kid....Impossible. Yes I'm a pro when it comes to fitbit, I have been with them for years so I know what to do to get it to install. I have tried 2 different devices and now a tablet and it's getting to 10% and going back 1% on all devices. 

Moderator edit: word choice

[SunsetRunner]

@Jcurves17 

How do you like the Samsung Active 2?

I got the notification about the new firmware today and after seeing the numerous complaints regarding this update I'm ignoring it.   I don't want my Versa to be unresponsive and not be usable. 

If the Versa has been discontinued, why keep pushing these firmware updates?  Especially when this firmware is bricking units left and right.  Also the responsiveness of the screen and the battery life has tanked and been affected. 

[Jcurves17]

I'm in love with this watch. It really fits my busy lifestyle. So far everything I have tried as far as accuracy goes is pretty good. I read reviews that the battery lasts about 2 days. Mine lasts about 3 which is the only negative. I just pop it on the charger while in the shower. I'm still trying to learn the calling feature on the watch, and I can reply to texts by voice while I'm on the treadmill. There's so much to this watch.

[SunsetRunner]

@Jcurves17 

Thanks for the quick response.   I'm leaning towards getting one.  That's about the battery life that I'm getting with my Versa so not a deal breaker.

These Fitbit firmware updates are getting worse with each version and Fitbit just doesn't care about pushing them out with bugs that will brick these units.  Very poor customer service.

[Jcurves17]

Oh my goodness yes! Good luck to you!

[LizzyFitbit]

Hi everyone. Thanks for continue posting in this thread about your watches. I'm sorry for the delay.

I appreciate the steps that you've tried on your own, as well for having contacted our Support team to receive further assistance. Our team is aware about the issues experienced with new watches not able to complete the firmware update. They worked hard on this based on the feedback received and they've resolved it. You should now be able to update your watches via WiFi or Bluetooth.

I'm sorry that you've gone through this situation and be sure that your comments won't go unnoticed as they'll be passed along to our team so they can work hard and improve our products. If you continue having issues with the update I'll need you to confirm that you've tried all the troubleshooting as described here. Also, for the ones that haven't done so, please let me know your phone's model and Android version. These details will help me to further investigate.

I'll be around if you need anything else.