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Fitbit can't restart

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‎03-12-2020 16:36

‎03-12-2020 16:36

I had issue in connecting the versa to phone app. I have done factory reset now my watch is not getting on. 

Even though charging is 100%

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‎03-12-2020 18:45

‎03-12-2020 18:45

Hi @Vishalkotha Try restarting the Versa several times and also try another Factory Reset using the buttons.  If these dont work you will need to contact Support and hope they are able to help.

Restart your tracker  

Fitbit Support  

 

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-13-2020 03:34

In response to NellyG

‎03-13-2020 03:34

Same issue I am facing & tried this also but not working..

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