help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit.com unavailable

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2022 01:26 - last edited on ‎12-18-2022 17:53 by Fitbit Moderator

‎06-23-2022 01:26 - last edited on ‎12-18-2022 17:53 by Fitbit Moderator

Just bought my new fitbit  tried using direct through web page and app will not allow me to look at my account or sync all its saying is "fitbit.com unavailable at this time. Please try again later" I keep trying and no joy I've shut down and restarted and uninstall and reinstalled  whats happening? 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎06-23-2022 03:56

‎06-23-2022 03:56

Hi @MelsSteps86  - if you are getting this on your phone it may be a security issue.

 

You can try using a mobile only connection [by turning of wifi], which may work..

 

Even though you have a normal Internet wifi connection there are some specifics that may need addressing, see No internet connection.

 

Also a reboot of the phone can sometimes help, along with ensuring that you have phone GPS on.

Author | ch, passion for improvement.

Best Answer

‎06-23-2022 07:29 - edited ‎06-23-2022 07:30

In response to Guy_

‎06-23-2022 07:29 - edited ‎06-23-2022 07:30

Hello @MelsSteps86 

If the suggestions of @Guy_   doesn’t do the trick try to clear you app data. Go to your phones Settings then tap Apps. Find  Fitbit then tap Storage, then tap storage. Tap clear cache if you happen to have an Android phone. 

Best Answer
0 Votes

‎06-23-2022 08:35 - edited ‎06-23-2022 08:36

In response to SunsetRunner

‎06-23-2022 08:35 - edited ‎06-23-2022 08:36

I'm wondering if this was caused by Fitbit apparently switching off some app services yesterday for a period of time...

 

Does it work for you now?

 

https://community.fitbit.com/t5/Versa-3/Versa-3-WiFi-Absolutely-SUCKS/m-p/5172328/highlight/true#M34...

Best Answer
0 Votes