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Fitbit not working

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‎11-06-2019 13:25

‎11-06-2019 13:25

Please help my Fitbit I know is fully charged but it’s not turning on 

it has been needing charged a lot lately but now not working 

please help as I have a marathon next week!!! 

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4 REPLIES 4

‎11-06-2019 14:56

‎11-06-2019 14:56

Try a Restart Barbs, and do it several times if necessary.

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‎11-06-2019 15:49

In response to SunsetRunner

‎11-06-2019 15:49

If screen won't light up you can't restart according to support help.  You need to see icon and follow steps to do it on the versa.

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‎11-06-2019 17:06

‎11-06-2019 17:06

"Good Luck!  I had the same problem and was told my Miguel tonight that the Versa I bought May 2018 about 1 1/2 years ago was out of warranty so they will give me a 20% discount on a new one and if a particular one 40% off.  It's crap!!!  Seems very strange this occurred after the updates took place--doesn't it!!  EXTREMELY disappointed after being a Fitbit user since it first came out.  I guess Apple Watch is in many people's future!"

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‎11-06-2019 20:04

In response to Curlyamy

‎11-06-2019 20:04

Thanks for the replies 

yeah it’s very frustrating but luckily mine is still within warranty 

I’m taking it back tom once I put the original straps back on phew 

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