Fitbit pay never works

[SunsetRunner]

Hi

I have linked my bank card (Santander debit card) to the device but everytime I try to use contactless payment with my fitbit versa, it never works and just asked me to insert my card instead.

I have tried to reboot my fitbit and also link my card again. Nothing works.

Can someone please help?

[maximvd]

Have you tried contacting Santander?

[SunsetRunner]

My actual card seems to work though? Would it be Santander's problem? 

[maximvd]

It's possible that Santander needs to activate something on their end for Fitbit Pay to work with your card.

[SunsetRunner]

I did get an online banking message from them saying 'I'm now set up to use
fitbit pay and i can now pay with my watch' so I doubt it will be
Santander's problem?
I have also dropped them a message will see what they say but I hope
someone from fitbit side can look into it as well.

[maximvd]

I also had a problem with Fitbit Pay not working, in my case it was the bank that needed a new copy of my ID.

[SunsetRunner]

Contacted the bank they said my FitBit is registered on their digital card system.

This means that I should not have any issues in using it.

Looks like it's the watch's problem. 

Can someone please help?