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Fitbit versa 2. In use for 4 days keeps loosing sync capability

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‎12-24-2019 18:33

‎12-24-2019 18:33

Versa 2 constantly looses connection to iPhone 6s.  Which is on comparable list.  Looses WiFi capability and drops Bluetooth connection.  When this happens it will not reconnect

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‎12-30-2019 09:40 - last edited on ‎05-16-2025 07:06 by Fitbit Moderator

‎12-30-2019 09:40 - last edited on ‎05-16-2025 07:06 by Fitbit Moderator

@Jrryw13 Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Let me help you with your Versa 2 not syncing. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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