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Fitbit will Keeps Shutting Down after Update, Won't Start

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‎03-20-2019 16:27

‎03-20-2019 16:27

Hello Fitbit Versa Community,

 

This is my first time posting. I updated my Fitbit Versa a few days ago, and since then, I am unable to start the Fitbit app on my iphone 7 as it will shut down just as soon as I select it. Since I do not have any access to the Fitbit from my phone now as it will not start, the only setting change I can do is from the PC. I have a Mac OS. What can I do to fix this situation? Please help. Thank you.

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‎03-20-2019 16:48

‎03-20-2019 16:48

Hi, see if my guide regarding updating the Versa to the new Firmware version is helpfull: https://community.fitbit.com/t5/Versa-Versa-Lite/Hassle-free-guide-to-update-your-Versa-s-firmware/t.... Good luck!!

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‎03-21-2019 00:37

In response to SunsetRunner

‎03-21-2019 00:37

Thank you for your link. My problem was fixed by updating the iphone OS. I didn't realize that I needed to update the iphone OS. After I did, Fitbit started working fine. So, while your link did not solve the particular issue I had, your step-by-step guide to best update the Fitbit app without problems was informative to me. Thank you very much. 

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