Forgot the 4 digit code

[Melibro]

For got my code on my Versa how do I put in another one 

any help would be much appreciated 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Melibro, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since the code has been forgotten.

Please follow the steps that are listed in this help article in order to reset your pin code.

I'll be around if more assistance is needed.

[Melibro]

Hello 

followed your instructions,but still can’t unlock from phone

[JuanJoFitbit]

@Melibro, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Don't hesitate to get back if you need further assistance.

[Melibro]

Sent from Yahoo Mail for iPad

[JuanJoFitbit]

@Melibro, thank you for getting back. By the way, I'm sorry for the late response.

I'm afraid that your post is blank. With this being said, I would like to follow up and would like to know if the information that provided our Support team helped you to get this issue resolved since I got in touch with them and was told that they provided some instructions.

Looking forward to your response.

[Melibro]

Hello
Thank you for all your help in try to get my Fitbit working, but all the things we tried didn’t work
So I took it back to Curry’s again and this time they exchanged it with no problem
So once again thank you for your help
Melibro
Sent from my iPhone

[JuanJoFitbit]

@Melibro, I'm sorry for the late response. However, I'm so glad to hear that the store where you purchased your Versa from, was able to exchange it and you received a new one. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Melibro]

Thank you I will probably be in touch 

Sent from Yahoo Mail for iPad

[JuanJoFitbit]

@Melibro, is good to hear that. By the way, I'm sorry for the late response.

Don't hesitate to get back if more assistance is needed and Happy Holidays!