Goodbye to Fitbit

[SunsetRunner]

Since I performed the firmware update in December my Versa stopped working correctly. After several weeks the screen face stopped showing to where I could only see light. I tried everything under the sun that I could find on these boards to fix it. I even tried forgetting it off of my phone to see if that would "wake it up". Unfortunately, that made it where I couldn't use it at all because I couldn't see it from my phone anymore. Because I had already had a replacement when my warranty was still active (because the watch was faulty and water started seeping out of it) customer service would do nothing for me except the 25% off a new device everyone else was getting. I've had my comments deleted off the boards and been blocked to stating facts on here so as of yesterday I am officially a Garmin customer! My husband has been through 3 Spartan races with absolutely no trouble with his and no updates yet! I absolutely LOVED my Versa and I hate that Fitbit has destroyed these devices and their reputation. Goodbye and good riddance!

[SunsetRunner]

@SunsetRunner 

Which Garmin did you go with?  Exploring my options as I'm not staying with Fitbit.  Once my Versa dies, I'll be switching  to a different brand.

[nrgrocks]

I know, right?  They have a lock on reviews so until this stuff happens to you there is NO warning.  I feel your pain!

[SunsetRunner]

I ordered the Venu. It seems like everything I loved about the Versa and more! Seems to have good reviews. I should receive it by Thursday. 

[SunsetRunner]

That's the one I was looking at as well.  Please let me know how you like it once you're all set up.

[Rich_Laue]

I would check with Garmin to see if they support your phone. 

They have a list of supported phones. 

[robertovernoy]

I begrudgingly had to jump ship in the last week as well.  I went with Apple since I could get a series 3 for the price of a Versa 2.  I've managed to strip down the superfluous apps and can navigate it as quickly as I could the Versa.  I was hoping to avoid perpetuating the Apple ecosystem in my house, but I needed the watch for tracking my swim workouts.

[SunsetRunner]

The Venu works perfectly with my phone and their minimum requirement is Android 5.0.  There are only a handful which may cause a problem (Hauwei, Lenovo S960, Meizu mx4 and Samsung J3)

[SunsetRunner]

Good to hear. I have a Samsung S10. I don't anticipate any problems. Thanks for the info! 

[Nel1]

Thank you for that! I have the same exact issue and my screen doesn't even turn on after the reset factory. I'm thinking of getting a different watch too and now that I see that people have already started to switch, I'm encouraged too.

I got the same 25% offer and I don't want to keep buying products that don't last very long.