Have you received your Versa?

[sarah_lin8]

Has anyone ordered a rose gold/peach and have it arrive already? I don't know if I should order from Fitbit and have it come April 13-20 or Best Buy and have it come on April 16th... And I really can't wait!

**update**

!!! I just ordered it from Fitbit.com!!!

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Moderator edit: edited title for clarity

[nmo9]

@aharvey0812: I totally believe you. So frustrated. The customer service rep told me your post has been flagged by the "proper department" because you didn't order through Fitbit.com (suggesting your post is incorrect/misleading). 

I ordered the Charcoal SE on 3/30 in Virginia (technically on 3/26, but I wasn't allowed to change my model choice on my existing order so had to re-order entirely). So I'm really confused why your order has shipped & mine is sitting still.

My card was charged at 9 p.m. last night; I chatted Amex just to make sure nothing is wrong on that end & they said they have cleared the charge, but that it won't change from "pending" to "processed" until the vendor (aka Fitbit) claims the charge.

[aharvey0812]

@nmo9 Wonder if they flagged it because I ordered under a different email? They are probably trying to find my order and can't because I use different emails for "accounts" vs "ordering" vs "social media" etc

[nmo9]

Here's the convo:

Ulises M (4/5/2018, 7:07:04 PM): Hi Nicola, My name is Ulises M. How can I help you?

Me (4/5/2018, 7:08:37 PM): Hi there; I wanted to check in on my order. It has said "processing" for about 24 hours now. I have seen another person, who ordered the exact same Versa as me last night 4/4, & theirs already shipped, but mine hasn't moved.

Ulises M (4/5/2018, 7:09:09 PM): Oh, I will be happy to verify why your order has not shipped.

Me (4/5/2018, 7:09:11 PM): I was told that the orders ship in the order they were submitted, so I don't understand why mine hasn't been shipped & am a bit concerned.

Me (4/5/2018, 7:09:19 PM): Thank you
Me (4/5/2018, 7:09:46 PM): My credit card already processed last night so I'm not sure what the delay is.
Me (4/5/2018, 7:10:05 PM): Order# -------------- 

Ulises M (4/5/2018, 7:10:08 PM): Thanks for your details.
Ulises M (4/5/2018, 7:10:18 PM): Perfect.
Ulises M (4/5/2018, 7:10:21 PM): Let me check it out.

Me (4/5/2018, 7:10:50 PM): Okay, thank you.

Ulises M (4/5/2018, 7:13:18 PM): Almost done.

Me (4/5/2018, 7:13:41 PM): No problem
Me (4/5/2018, 7:13:51 PM): Take your time

Ulises M (4/5/2018, 7:15:41 PM): Thanks.
Ulises M (4/5/2018, 7:15:42 PM): Still here.

Me (4/5/2018, 7:15:59 PM): I'm here, too!

Ulises M (4/5/2018, 7:17:07 PM): Perfect.
Ulises M (4/5/2018, 7:17:09 PM): I get it.
Ulises M (4/5/2018, 7:17:16 PM): Let me explain the following:
Ulises M (4/5/2018, 7:19:19 PM): Upon checking the system I noticed you purchased a Fitbit Versa Special edition (Nice watch btw) and since it is on pre-order it will ship in 1-2 weeks.

Me (4/5/2018, 7:19:48 PM): I was already charged though, last night. And was instructed that my card will be charged when my order is ready to ship. 
Me (4/5/2018, 7:20:07 PM): Also, as I mentioned, another customer ordered hers last night 4/4 & has already received shipment notification.
Me (4/5/2018, 7:20:38 PM): It's not your fault, but I'm confused why everyone seems to be given different information, Ulises.

Ulises M (4/5/2018, 7:22:15 PM): That's right, once your order ships you will receive a confirmation email, at the same time I can understand if other customer ordered hers last night and she already received the shipment notification however let me inform you that process is different I mean in some cases depend with what bank is the credit card linked also the type of Fitbit product.
Ulises M (4/5/2018, 7:22:29 PM): Can you let me know the order number of the other customer?
Ulises M (4/5/2018, 7:22:36 PM): That will be great help in order I can see that.

Me (4/5/2018, 7:22:54 PM): She ordered the same exact model as me. Charcoal SE in the USA. I don't have her order number but she has posted about it on the forums.

Ulises M (4/5/2018, 7:23:05 PM): Oh yes

Me (4/5/2018, 7:23:06 PM): If my credit card was already charged, does that mean it should be shipping?

Ulises M (4/5/2018, 7:23:13 PM): I know what post are you talking about.

Me (4/5/2018, 7:23:43 PM): My charge has gone through & appears on my credit card statement.

Ulises M (4/5/2018, 7:24:01 PM): Let me inform you that was not purchased directly from Fitbit. That information is causing some misunderstanding with customer that purchased the product directly with us.

Me (4/5/2018, 7:26:07 PM): https://community.fitbit.com/t5/Versa/Finally-being-processed/m-p/2635946/highlight/true#M1960
Me (4/5/2018, 7:26:12 PM): She ordered through Fitbit.
Me (4/5/2018, 7:27:17 PM): And I even paid for expedited shipping. I don't understand why hers would ship before mine under these circumstances.

Ulises M (4/5/2018, 7:29:08 PM): Indeed we've checked the post and we already reported that to our proper department but let me inform you that information is not correct.
Ulises M (4/5/2018, 7:29:43 PM): That's the reason it can cause some doubts about the shipping.

Me (4/5/2018, 7:30:00 PM): Thank you for clarifying, but I still am unclear on why I've been told that my order would ship when my card was charged (which it was) but you're now telling me it will be 1-2 weeks until my order ships.
Me (4/5/2018, 7:30:35 PM): Can you confirm: when a customer's card is charged, the order should be shipped shortly thereafter?

Ulises M (4/5/2018, 7:30:57 PM): Correct, let me explain that point better:
Ulises M (4/5/2018, 7:32:06 PM): Quick question:
Ulises M (4/5/2018, 7:32:17 PM): May I know when your card was charged?

Me (4/5/2018, 7:32:37 PM): Yes, it was charged at 9 p.m. last night. Nearly 24 hours ago.

Ulises M (4/5/2018, 7:34:03 PM): Perfect.
Ulises M (4/5/2018, 7:35:08 PM): That's a good sign, I mean once you receive that charge that means your order is starting the shipping process therefore you should receive a confirmation email today at the end of the day once your order ships or tomorrow.

Me (4/5/2018, 7:35:31 PM): Okay, thank you, Ulises. I appreciate your help. Take care.

[valmoisy]

I ordered the charcoal SE on March 17th and my credit card was charged yesterday but my order hasn't shipped yet.  Kind of frustrating that orders placed yesterday have already shipped.

[nmo9]

@valmoisy, that's my exact frustration right now. And then when I chatted customer service asking why this is the case, they claimed that @aharvey0812's post is misleading (saying that she did not order through Fitbit & that the Charcoal model will not be shipping until 1-2 weeks from now). No ill-will towards aharvey0812 (or anyone else who has had their order shipped), I'm just frustrated at the inconsistency with customer service.

[sarah_lin8]

Yeah, I know but some people are getting theirs faster than others even if they ordered before them. I canceled my order because I was sick of the lack of information I was getting on my package and I waited forever. I also heard some people complaining about theirs not shipping yet when they purchased it on 3-13. Wish I waited another day though. @WavyDavey thank you!

[aharvey0812]

For anyone doubting I ordered through Fitbit....

[sarah_lin8]

@nmo9 @aharvey0812, not trying to call the person you talked to a liar but Fitbit is the only store that should have and be able to ship products before April 16th because if it wasn't many more people would've had theirs already. That's why I don't know why the person you were talking to said @aharvey0812 ordered it from another store because they aren't even supposed to have it yet...

Sorry, this is really off-topic but you don't have any tax? I wish I lived there!!! I have to pay $17 for tax!

[aharvey0812]

Maybe whoever was carrying the order slips fell and got them all out of order, I dunno. Honestly, like I said before the reason I didn't order expedited is because I thought they wouldn't start shipping for 1-2 weeks. This was a surprise to me.

[PRT940]

Successful time-tested strategy for pre-ordering a Fitbit product:

1. Place order from Fitbit as soon as possible after product is announced.

2. Place order for same product from Amazon or other reliable retailer as soon as possible.

3. Sit back, relax, and see who ships first.

4. Cancel other order.

5. Enjoy your new Fitbit product.

[nmo9]

@aharvey0812 -- hope this isn't coming across as a dig at you. I'm glad you had such a great experience. I'm just frustrated at being given the run around 😞 I want my Fitbit realllll bad (I know we all do). 

[sarah_lin8]

@aharvey0812 I probably can scroll through every message but I don't want to do that so can I ask you what colour you ordered and when you did it? Sorry I'm curious too

[aharvey0812]

@sarah_lin8Ya know.. I wondered about that too when I saw it. But I checked back when I ordered my current Fitbit and I didn't have tax then either. Not sure how that works. Not like they don't have sales tax where I live.

Also.. $17 in tax? That's outrageous...

It was Graphite SE the date I ordered was 4/4/2018 its in both the pics I posted.

[WIUpnorth]

Ordered mine 3/30 and will arrive. Monday April 9. I just had them ship regular mail to WI. I ordered the Special with the dark mesh.

[nmo9]

@sarah_lin8: Oh trust me, I know. I didn't want to get in an argument so I didn't even raise that issue with the rep, but I was certainly thinking it. All I wanted was confirmation that they're not going to claim the issue was on my end with the payment. Still not 100% sure what the deal is so I'll keep my fingers crossed that I get an update in the next 24 hours.

[nmo9]

@WIUpnorth — when did you get your shipping confirmation? I ordered the same day for the Charcoal SE in Virginia with expedited shipping. Haven't gotten a notification yet but my order has been processing for 24 hours.

[WIUpnorth]

I ordered the 30th of March the charcoal. It was processed April 4th and I received notification today April  5  that the Versa was shipped and will arrive Monday via Fed ex. I did regular shipping. I live in WI.

[aharvey0812]

You guys should really just ask Fitbit a simple question: Does Expedited Shipping affect order processing time (move you to the front of the queue, etc) or just the shipping method. Pretty sure it's just the shipping method. In which case Fitbit can ship orders willy nilly so long as once they ship they only take the amount of time promised by the selected shipping method. I tried to find a shipping FAQ but didn't see one.

[aharvey0812]

@sarah_lin8about that sales tax.. found this...

---

How is sales tax determined?

Fitbit charges the appropriate state and local sales tax in locations where we have legal obligations to do so, as determined by the shipping address. Tax will also be applied to shipping and handling charges if required. Fitbit currently collects sales tax from the following states: California, Connecticut, Florida, Illinois, Indiana, Kentucky, Maine, Massachusetts, Minnesota, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Washington, and Wisconsin.

---

[WIUpnorth]

I think it depends where it's being shipped. If I'm correct I believe my Ionic was shipped from somewhere in the mid West and I live in WI so I think I am getting my quicker based on where it's coming from. If I paid to ship quicker I think I would of gotten Friday or Sat. rather then Monday.

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