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Heart Rate Monitoring inaccurate for two weeks - FitBit Versa

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‎04-01-2019 13:13 - edited ‎04-02-2019 06:08

‎04-01-2019 13:13 - edited ‎04-02-2019 06:08

The heart rate monitor on my FitBit Versa has been inaccurately tracking for almost two weeks now. I tracks my heart rate as extremely high all throughout the day no matter what I am doing.  I saw on another post that there was to be an update to fix this problem but I still have not seen one. Considering one of the main functions I use my FitBit for is calorie tracking, I would like to see this problem fixed ASAP.  

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8 REPLIES 8

‎04-01-2019 14:38

‎04-01-2019 14:38

Hi, see this topic: https://community.fitbit.com/t5/Versa-Versa-Lite/HR-not-tracking-lights-stopped-flashing/m-p/3281001..., which is the second topic in this community on top of the screen that's pinned just regarding this problem. 

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‎04-02-2019 06:01

In response to SunsetRunner

‎04-02-2019 06:01

Thank you for your reply, but no, this did not solve my problem. 

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‎05-13-2019 08:17 - edited ‎05-13-2019 08:17

In response to SarahMarie61083

‎05-13-2019 08:17 - edited ‎05-13-2019 08:17

Hi SarahMarie,

Did you manage to solve this problem? I spent all morning talking to fitbit support and they were useless.

 

Thanks

Gill

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‎05-13-2019 08:48

In response to GH2000

‎05-13-2019 08:48

Not really. I few days after I posted, I woke up to my FitBit being very warm on my wrist and then it shut off completely. FitBit ended up replacing it due to malfunction. I am not sure if the two problems were related. 
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‎05-13-2019 08:53

In response to SarahMarie61083

‎05-13-2019 08:53

Same happened  to mine 2 months after I got it.  They replaced the face. Now I have a problem with heart rate remaining same even when I turn if off. 

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‎05-13-2019 09:45

In response to SarahMarie61083

‎05-13-2019 09:45

Thank you. Fitbit are refusing to replace my tracker despite it being only 2 months old and this being the same problem others have experienced whom have had their trackers replaced. Very disappointing service.

Gill
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‎05-13-2019 09:49

In response to GH2000

‎05-13-2019 09:49

They first offered me 50% off a new one but I said no and that I’d rather switch to a Garmin. That’s when they said they would send me a new one. Try that!


Sent from Mail for Windows 10
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‎05-13-2019 10:00

In response to jtmisson3356

‎05-13-2019 10:00

Thanks. There doesn’t seem to be any budging. They say it’s a bug and I have to wait. Apparently this is a bug they’ve known about for over a year. But my watch is now useless so I think I’ll make a formal complaint.
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