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Heart rate monitor not working on my Versa

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‎01-15-2020 05:51 - last edited on ‎01-16-2020 04:10 by Fitbit Moderator

‎01-15-2020 05:51 - last edited on ‎01-16-2020 04:10 by Fitbit Moderator

Hi! I’ve been having troubles with my watch, heart rate sensor stopped working. A couple of days ago it wasn’t working while sleeping but after turning the watch off and on, I could see the green light again. Same thing happened this morning and I’ve already tried everything, turn it off/on, disable the heart rate function, even factory reset but had no results. I can see just a zero on the HR indicator and no light. 

Any advice?

 

 

Moderator edit: updated subject for clarity

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‎01-16-2020 04:10

‎01-16-2020 04:10

@Gaby2303, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the heart rate feature stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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