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Heart rate tracker Versa

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‎06-18-2019 03:09

‎06-18-2019 03:09

My Fitbit versa’s heart rate tracker has not been working properly lately.  While I am at rest, says heart rate at 150.  

Tried restarting watch but still happening.

is there anything else I can try?

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‎06-19-2019 06:24

‎06-19-2019 06:24

@Allana_Heather Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your heart rate readings on your Versa and thank you for troubleshooting this issue. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-19-2019 06:49

In response to AlvaroFitbit

‎06-19-2019 06:49

Tried this and it doesn’t work.
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‎06-20-2019 10:33

In response to Allana_Heather

‎06-20-2019 10:33

@Allana_Heather thank you for the update.

 

Since the issue persist please let our Support team know so they can further assist you. I have created a case for you so Support will reach out via email.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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