High heart rate

[Tinabc023]

For over a week now my Fitbit versa shows extremely high heart rate even at rest and sleeping. Because of it, it can’t read my sleep cycle right anymore. I have done every possible reset there is, even a factory reset. Yesterday I connected my charge 3 just to see and it works fine. I rather use the versa. I have chatted with the help desk and called yesterday and all I got is we are working on the problem at the end. No estimated time or date when it’s fixed. This morning I reinstalled my versa audit had a long update and I thought this must be the fix. Wrong! Anyone else having this issue? Getting really frustrated.

[dmart34]

Ugh, my Fitbit juststarted doing this today and before I looked on here for solutions I have reset it so many times, and synced and looked for updates, and turned HR on and off and synced again, and NOTHING! It still showing sky high HR and it’s messing up all my stats! 😖 there had to be a fix to this. I rely on my Fitbit for running and other activities, I have a race Sunday! I need it to work. Any help would be appreciated!

[Tinabc023]

As of now I haven’t heard of a fix yet. Mine has been doing this for weeks now. You can call them, I think the more people that call the more they will be aware of this problem. Also they will probably tell you the same thing as they have with everybody: They are working on a resolution and have no estimated time. 

[dmart34]

Agreed, I’m in the same boat. I just checked and it’s been exactly 13 months. That seems fishy. But I’m super disappointed my watch lasted 1 year before having major problems. 

[Efmsel]

I have the same problem with my watch and now it has died.

I can’t start it, it’s just totally black.

[LiliyaFitbit]

Welcome to the forums @vjm1639, @dmart34, @Efmsel and @Edl682 . It's nice to see you around @Janmk , @Gnomex and @Tinabc023 . 

@Gnomex thank you for taking the time to contact Customer Support to confirm the issue with the heart rate we're working on at the moment. I appreciate your patience and understanding.

@Edl682 thank you for sharing your experience and providing a screenshot. Upon checking with our Support team, I was told that you have already contacted them and they were able to help you.

@Janmk thank you for providing a screenshot and sharing the additional details. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@vjm1639 thank you for sharing the details of the issue you're experiencing with your Fitbit Versa which you received as a gift from your husband. I totally understand how you are feeling. Our team is aware of this and are actively working in order to have a solution released soon. I appreciate your understanding. If you haven't already done so, you can find our information about heart rate data here. You can also find there our tips for optimal wear and the information about what factors affect the accuracy of your heart rate reading.

@dmart34 I am sorry to hear you are going through this situation and appreciate your efforts to resolve it. We’re currently working to resolve it and hope to have a fix soon. Heart rate can be affected by a number of factors and I recommend checking our article on how to improve its accuracy: How do I track my heart rate with my Fitbit device?

@Tinabc023 thank you for your input. I appreciate your patience while we work on the fix and look forward to getting you back on track.

@Efmsel thank you for joining the conversation and sharing your experience with your watch. I recommend following the troubleshooting tips from this article: Why isn't my battery charging on my Fitbit device?

I'll be around if you need further assistance.

[syfbb]

I experienced the same problem with high heart rates.  Now my Versa is crazy showing 7,824 calories for the day, 7 steps and 1440 minutes of exercise...

[Kathi0807]

Now I’m also having the battery drain very quickly. I have the heart rate feature turned off hoping to cause less drain on the battery, but I went from 100% charged to dead in less than 24 hours. 

[Jenniferinaz]

Lily, 

I do agree. I saw some people have been waiting 6 months for a fix. Previously I had issues with a Fitbit battery on an Alta and they happily sent me a new one. It’s frustrating the customer service can’t do a thing for us now. 

[JulianaCA]

The same thing is happening here.. turned off the heart rate and he battery is dying in less than 24h...

Sent from my iPhone

[-Astrid-]

I spent 30 minutes talking with FitBit customer support this morning regarding the same issue with my Versa. While sitting down reading emails, I noticed my watch clocking my heartrate as in the 130s-160s. After speaking with customer support they said "it's an issue they're aware of and their specialist teams are working on it"..."we don't have a time frame when it will resolve and you won't be notified once the issue is solves. However, you may get an app update or the issue would be solved through our servers." I bought my Versa 2 months ago (just outside the 45 day warranty).

So that's essentially money spent for a sub-par smart watch (because without the fitness features, it's just a basic smart watch and there are better smart watches out there). Sorry for the snippiness; as you can probably tell I'm still highly disappointed with FitBit.

[helliott]

Me too the heart rate is sky high and can’t seem to reset the watch - also had issues with swiping through the exercises as couldn’t get past the first one - some glitches I think in the software 

[Jenniferinaz]

Curious how long have you owned your Fitbit? 

[helliott]

I bought it May 2018 from Amazon

[Jenniferinaz]

How long have you owned the Fitbit before it stopped working? Did you buy it through Fitbit web or a dealer? 

[JulianaCA]

6 months...

Sent from my iPhone

[Jenniferinaz]

Hi, you should definitely post a 0 star review on there. So many more people look at the reviews there than on here. I saw Fitbit lowered their price this week. Probably because their sales are going down due to all their “software” issues. They were a better company before they broke off from Apple.

Sent from my iPhone

[Tinabc023]

Bought mine about 6 months ago thru amazon. I uninstalled mine a few days ago, had enough of the false readings. I have a charge 3 that i installed that works perfectly fine and does all the things the versa does, just more simplified. Until they ever fix the problem I will just keep using it. I’m still very disappointed in they way they are handling it. About $200.00 down the drain.

[Kathi0807]

Bought mine in December 2018 from a retail store 

[-Astrid-]

Purchased April 2019 through Amazon

[Gnomex]

@-Astrid-  Don't worry about missing the 45 day window.  I bought mine a couple of months ago and I contacted well within the time limit, but the customer service person told me to wait a couple of weeks because a software fix was about to roll out.  The next time I contacted them, I was outside of the window and got the answer that they can't refund my money....

I can only hope that their motive for telling me to wait was not to push me outside of the window....