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How to fix Versa 2 syncing issue - Low power mode

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‎11-30-2020 08:34 - last edited on ‎12-01-2020 16:14 by Fitbit Moderator

‎11-30-2020 08:34 - last edited on ‎12-01-2020 16:14 by Fitbit Moderator

I have NOT read all the solutions to sync problems/slowness (which seem to boil down to "restarts" to fix) but I think I MAY HAVE hit on a easy fix solution.  Seems when I try to sync after a long walk (1-2-3 hours) my phone (iPhone 6s) app can't sync readily.  MAYBE because I've gone into "low power mode" on my phone??? This morning (11/30/2020) came home with iPhone in low power mode, recharging, hit/pulled-for sync on Fitbit app and it wouldn't do it; and/or was in that "it's taking a while..sit tight.." mode on the app.

Finally I tried moving the phone out of low power mode and then re-tried syncing - No Problem!

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:14

‎12-01-2020 16:14

Hi @Kurt2, welcome to the Community Forums.

 

Thanks for taking the time to share your experience and the steps you took to fix the syncing difficulties of your Versa 2 with your iPhone 6s mobile device, the willingness to help is always appreciated here in the Fitbit Community Forums. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family!

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‎12-01-2020 16:14

‎12-01-2020 16:14

Hi @Kurt2, welcome to the Community Forums.

 

Thanks for taking the time to share your experience and the steps you took to fix the syncing difficulties of your Versa 2 with your iPhone 6s mobile device, the willingness to help is always appreciated here in the Fitbit Community Forums. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

 

Thanks for being part of the Fitbit family!

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