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How to turn off sync notification

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‎10-06-2020 09:33 - last edited on ‎10-06-2020 17:25 by Fitbit Moderator

‎10-06-2020 09:33 - last edited on ‎10-06-2020 17:25 by Fitbit Moderator

With the latest update I am constantly getting a sync notification on my Versa2 (not on my phone). It is a green checkmark that takes up the entire watch face as well as a quick vibration. Anybody know how to turn this feature off?

 

Moderator Edit: Clarified subject

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‎10-06-2020 17:25 - last edited on ‎08-29-2025 07:29 by Fitbit Moderator

‎10-06-2020 17:25 - last edited on ‎08-29-2025 07:29 by Fitbit Moderator

Hi @meganbfisher, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please share with me a picture of the notification you receive on your Versa 2 for a better understanding? You can refer to this post for step-by-step instructions of how to attach an image into your post. 

Looking forward to your reply.

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‎10-06-2020 18:31 - edited ‎10-07-2020 17:06

In response to RicardoFitbit

‎10-06-2020 18:31 - edited ‎10-07-2020 17:06

@RicardoFitbit @Thanks for the reply! Please see photo attache

20201006_192548.jpg

 

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‎10-07-2020 17:04

In response to RicardoFitbit

‎10-07-2020 17:04

Can you please help me out here?

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‎10-07-2020 17:25 - last edited on ‎08-29-2025 07:08 by Fitbit Moderator

In response to meganbfisher

‎10-07-2020 17:25 - last edited on ‎08-29-2025 07:08 by Fitbit Moderator

You're welcome @meganbfisher, your reply is also appreciated.

Thanks for the picture that was shared with me, seems odd that your device is showing the check mark each time you sync it. To further investigate, can you please let me know which phone are you using to sync your Versa 2? When was the first time you experienced this situation and how many times since then? Does the check mark also appears after you change the clock face or install an app on your Fitbit? In the meantime I receive your answers, please try our restart process and let me know if the issue persists.  

I'll be waiting for your reply.

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