Incorrect Calories Burned

[jcaparco]

The calories burned on my fitbit is WAY off. It's telling me that, as of 9:50 this morning, I have burned over 2200 calories with only 3,000 steps and no workout. I know I burn calories on a daily basis, but typically I would fall somewhere in the 800-900 range. It's been doing this since the update. How do I recalibrate it?

[Heather-S]

@jcaparco I would restart the watch and also make sure you have the correct height and weight in the app.  Also double check your heart rate.  Calories are based off of your heart rate and height/weight.

[jcaparco]

Yes, I did all of this. It's still tracking calories like crazy.

[Heather-S]

@jcaparco Try turning bluetooth on and off and uninstalling the Fitbit app from your phone.

If that doesn't fix it, I would call Customer Support if everything else is fine and you've already restarted the unit.