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Incorrect Calories Burned

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‎01-03-2020 06:53

‎01-03-2020 06:53

The calories burned on my fitbit is WAY off. It's telling me that, as of 9:50 this morning, I have burned over 2200 calories with only 3,000 steps and no workout. I know I burn calories on a daily basis, but typically I would fall somewhere in the 800-900 range. It's been doing this since the update. How do I recalibrate it?

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‎01-03-2020 06:57

‎01-03-2020 06:57

@jcaparco I would restart the watch and also make sure you have the correct height and weight in the app.  Also double check your heart rate.  Calories are based off of your heart rate and height/weight.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎01-03-2020 07:03

In response to Heather-S

‎01-03-2020 07:03

Yes, I did all of this. It's still tracking calories like crazy.

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‎01-03-2020 08:23 - edited ‎01-03-2020 08:24

In response to jcaparco

‎01-03-2020 08:23 - edited ‎01-03-2020 08:24

@jcaparco Try turning bluetooth on and off and uninstalling the Fitbit app from your phone.

 

If that doesn't fix it, I would call Customer Support if everything else is fine and you've already restarted the unit.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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