Is the Versa waterproof?

[faerieflyinfree]

I have seen other topics, however, they are more talking about the Ionic. I'd like to see if anyone has actually gone swimming or showered (doubt the latter) with the Versa on and how did it fair?

I can see with the Ionic the states aren't super accurate however I am not too worried about the stats. I am more wondering about the device itself. Any issues or complications with it post swim or during the swim. I have only had mine a couple of days and have yet to get the guts to sink it.

Moderator edit: subject for clarity

[Lisamsz]

They have the best customer service, they will replace it for you. Especially if it’s a manufacturer problem.

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[Lisamsz]

You can use it for payments?!?

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[Marrrmaduke]

@Lisamsz if your Versa has NFC chip, then yes. If you have gotten it in North America than it would have to be so called Special Edition. If you have bought it in Europe, all Versas sold there have NFC chip.

[Shayleneyoung]

Odd I’ve had mine for a month now and I have had no problem in the water! I’ve even accidentally taken it into the hot tub a couple times. Better luck with a new one!

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[HeydyF]

Hello guys, I hope you are having a great day! 

Below you can see the recommended environmental conditions to use your Versa: 

Operating Temperature --- 14° to 113° F (-10° to 45° C)
Non-operating Temperature --- -4° to 14° F (-20 to -10° C) 113° to 140° F (45° to 60° C)
Water Resistance --- Water resistant up to 50 meters 
Maximum Operating Altitude --- 28,000 feet (8,534 m) 

If you are experiencing issues with your Versa even after making sure that your are using it under these conditions, let me know or contact our Support team for further help. 😉 

Have a nice day! 

[badgerbitter]

Thanks to all for their suggestions including Lisamsz who mentioned the fantastic support help at Fitbit. My Fitbit died for four days, made a miraculous recovery after putting it in rice for 24 hours (another suggestion from the community) but the battery can't stay charged for very long. I'm going to get a replacement but will not wear it in water for the future. I love my Versa and don't want to take chances.

[HeydyF]

Hey @badgerbitter, let me give you a warm welcome to the Community! Sounds great that you'll get a new Versa as a replacement. As I've been mentioning, the Versa is water resistance up to 50 meters under the water, so you should have no inconveniences if you submerge it. 

I appreciate the update and if you have further questions or comments, let me know! 

[badgerbitter]

Thanks and perhaps it was a faulty battery. I was in the ocean for about 45 minutes max and didn't get my hair wet let alone go 50 meters under water. Maybe it was the salt water. Thanks Fitness support for standing by your product. My Fitbit is enroute. 

[HeydyF]

Hey @badgerbitter, I appreciate your response! And sounds great that our Support team has helped you out and met your expectations with their service. 🙂 If you have further questions or comments, don't hesitate to keep me posted! 

I'll be around! 

[RunRose]

I just returned my SECOND Versa under warranty because water got under the HR monitor (see pic) and made my HR look like I was running a marathon all day (I work a deskjob). I have never submerged the device and the only exposure to moisture either device has had is sweat and maybe occasional splashing when I wash my hands. I’ve always been meticulous about drying it if any water got under the band. I’ve had the charge HR and never had a problem with it, but the Versas are clearly NOT waterproof. I’ve had a Fitbit of some sort for over 5 years, but after this experience I think I may be done with them. Condensation behind the HR monitor

[Crad11]

No it is not and is misrepresented in advertising.It’ll only be a matter of time before it dies. My first versa was ok in the shower, even  did laps with it on several occasions and it was fine then one day died without ever being exposed to any water. The first one was replaced by Myer in store. I’ve had my second one for one month and it fizzles and died again without ever being submerged in water. So shall I try it for a third time?

[badgerbitter]

You have nothing to lose and it’s also only one month old. Good luck!

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[Pastorleslie]

I am a lifeguard, swimmer, and only take my Versa off to charge it. I do
clean the contacts or dry them if moisture build up between charges and
have no problems with it. Don't give up, other than its large non feminine
size, i like smaller watches, it's been great.

[pereira68]

I wear it in the shower every day, wash dishes and sometimes it gets wet!

i just asked FB if I could wear it

Scuba Diving only to 46 ft deep and they said I could dive down 165ft..

That makes me very happy..

and I hope you have no problems with your new one

[Pastorleslie]

love it no problems swim 25 miles about 4 days weem shoower the
works.Just wish smaller and feminine.

[Grandma327]

I  am now on my 4th watch over the past year.  It has been my experience that the watch cannot sustain water.  I take water aerobics classes 3 days a week for one hour and my watch fails after about 2 or 3 months.  As I said I have had to return the fitbit Versa four times, so I have given up on getting the Versa wet.  I am quite dissatisfied because I upgraded from Fitbit Blaze to the Versa because I want to track my activities in the pool.  

[pereira68]

I Scuba Dive and I’m wondering if I can wear my Versa while Diving?
If yes, how deep can I go??? And what does it count? Kicks or distance?
Just to let you know I Love My Versa!!! Had the Ionic and it was just to big
For a person 5’0”...So I gave it to my Army Friend who I met in Aug 2007
When he received the box of home made Chocolate Chip Cookies and Coffee
Shared it with his boys.. We have written daily to each other and he is
Now out of the Army
20 years
Master repeller instructor
Blackhawk Pilot
Special Operations Forces
13 Deployments
And in 4 years has only had 1 job for 9 months..
He was a private contractor for the Government
and he felt he couldn’t be away from his family any more..
After 17 years..He missed to many Christmas’s, BDs, Anniversaries...
But with all he can do, companies don’t want to hire him.. they think after
13 deployments he must have PTSD... His Mind is so sharp, doesn’t lose his temper
He can’t afford $$$$$ any thing for himself but always
Takes care of his wife and daughter.. So I gave him mine Ionic and he loves it...
But sorry I got so lengthy.. But I want you to know why and Who has my Ionic and
The only reason I would give it up..

So If you can get back to me on how far down I can dive? I would really appreciate it...
Thanks So Much
Diane

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[pereira68]

Grandma327 I thank you so much for sending me this email... I will not be diving with it.
I like this watch to much to put it at risk...
Good luck with your water exercises... I hope you have great success...
Diane

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[Grandma327]

I will no longer try to use the watch during my water aerobic exercises because after returning 3 watches I am sure it is not water proof or swim proof but I do think that Fitbit promotion of the Versa is very misleading. I would have stayed with the Blaze had they not mislead me into thinking that the Versa was able to be used in the swimming pool

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[pereira68]

Yes I agree with you... They wrote me back and said it was waterproof and If I came back from scuba diving with a broken watch, they wouldn’t give me a new on...
Even thought i have the email that said it was waterproof...
Have a good evening..
Diane

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