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Leaderboard App loading error - RESOLVED!

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‎03-23-2019 06:57 - last edited on ‎09-30-2019 14:34 by

‎03-23-2019 06:57 - last edited on ‎09-30-2019 14:34 by

My leaderboard app on my versa watch will not load. I have tried logging out of the app on my phone. Then restarting my phone, and finally restarting my Fitbit. I also checked all updates for my phone and Fitbit, everything is up to date. 

 

 

Moderator edit: subject for clarity

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‎09-30-2019 14:40 - edited ‎09-30-2019 14:44

In response to Loft01

‎09-30-2019 14:40 - edited ‎09-30-2019 14:44

Hello everyone, thanks for your participation in the Community.

 

This issue has now been resolved with the latest version of the Leaderboard app. Please update the watch app in the Fitbit mobile app.

 

We're going to close this thread from further comments. If this happens again in the future, please open a new thread to report any issues. We do this to keep the community organized and on-topic. 

 

Thanks everyone for your patience while we worked to correct this issue!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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57 REPLIES 57

‎03-23-2019 07:59 - edited ‎03-23-2019 08:00

‎03-23-2019 07:59 - edited ‎03-23-2019 08:00

Hi, just installed the Leaderboard app on my Versa, went to it , pressed it and it loaded all my friends without any problems. What you can try is:

1. Deinstall Leaderboard form within the Fitbit app

2. Restart you phone

3. Restart you Versa 4-5 times in a row by pressing and holding the left and lower right buttons together untill you see the Fitbit logo and release the buttons

4. Go to the Fitbit app and install Leaderboard again and enable all items it asks for.

5. Restart your Versa one more time, go to the app and press it. This should have to do the trick. Good luck!! 

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‎09-04-2019 23:47

‎09-04-2019 23:47

Hi all I have a versa purchased the 03-04-19.

Recently downloaded lots of apps which seem to all be fine but when using the leaderboard app it gets stuck on the loading screen.  

I have tried absolutely everything with it and it just wont budge. 

I have rest my phone and fitbit several times. Reinstalled and uninstalled.. turnt bluetooth on and off.. unpaired my watch.

2 family members have the same watch as me and there leaderboards works absolutely fine. I think it may be a hardware issue and not an app one..

Will fitbit send me a replacement? 

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‎09-04-2019 23:48

In response to JamesHunt

‎09-04-2019 23:48

Sorry it was purchased on the 3rd of september 2019

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‎09-05-2019 04:14

In response to SunsetRunner

‎09-05-2019 04:14

Doesnt work for me and iv tried absolutely everything 

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‎09-05-2019 04:14

‎09-05-2019 04:14

Having the same problem. Have you managed to resolve your yet? 

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‎09-05-2019 05:20

In response to SunsetRunner

‎09-05-2019 05:20

Leaderboard stopped updating yesterday so I unstalled and reinstalled.  Been showing LOADING for 20 minutes.  Tried restarted phone and fitbit along with restalling app.  Still shows loading...

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‎09-05-2019 05:47

In response to Ghay

‎09-05-2019 05:47

Exact same issue I'v got 

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0 Votes

‎09-06-2019 21:06

In response to Ghay

‎09-06-2019 21:06

This is EXACTLY the issue I'm having 🙄 I uninstalled and reinstalled it twice still not working. 

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‎09-06-2019 21:48

In response to Teedy2

‎09-06-2019 21:48

Iv sent two emails to the developer and they just dont reply...

 

I think we are just gonna stay at a dead end on this app 👎

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‎09-07-2019 06:37

In response to JamesHunt

‎09-07-2019 06:37

Thank you so much for trying to reach the developer and for replying to me. I'm just going to uninstall  and  NOT bother with it.

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‎09-07-2019 08:22

In response to JamesHunt

‎09-07-2019 08:22

I am having the exact same issue and I am supposed to be part of a work waking challenge next week and I won’t be able view my standings!  It crapped out earlier this week but just had today during the hurricane to try and trouble shoot it.  Nothing works.  Just have “Loading....” when I open the app in my phone.  This is one of the features I use on my versa frequently! 

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‎09-09-2019 16:17

‎09-09-2019 16:17

I’m having the same issue! Versa and an iPhone XR if that makes any difference...

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0 Votes

‎09-10-2019 14:30

In response to lotsadots

‎09-10-2019 14:30

I have the same problem except I recently bought mine and it has always done this

Note: Health/Fitness related messages *only* please
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‎09-10-2019 14:41

In response to JamesHunt

‎09-10-2019 14:41

Hi, did you already update to the newest version of the Fitbit app? If not, do so. Unfortunately you will then encounter other problems, like syncing. The dashboard is completely new and IMHO not so user friendly as it was before, but maybe it will solve your problem.

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‎09-10-2019 16:08

In response to SunsetRunner

‎09-10-2019 16:08

Yea latest versions and checked fitbit connect to make sure firmware is up to date. No joy

Note: Health/Fitness related messages *only* please
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‎09-10-2019 16:09

In response to SunsetRunner

‎09-10-2019 16:09

Yea latest versions and checked fitbit connect to make sure firmware is up to date. No joy. Just in case I will reinstall mobile app now... 

Note: Health/Fitness related messages *only* please
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0 Votes

‎09-10-2019 17:43

In response to lalabrucey

‎09-10-2019 17:43

Still not loading

Note: Health/Fitness related messages *only* please
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‎09-10-2019 17:46

In response to JamesHunt

‎09-10-2019 17:46

hi, see this link: https://community.fitbit.com/t5/Versa-Smartwatches/Syncing-problem-since-the-new-Fitbit-app-update/m.... Maybe this will help you solve the problem, it did it for me. Regards kuzibri

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‎09-10-2019 17:59

In response to SunsetRunner

‎09-10-2019 17:59

Hey thanks for that, wow what a pain. I'll take a look properly after work. It's only this add on app I have problems with though, (leaderboard), everything else is syncing just fine

Note: Health/Fitness related messages *only* please
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