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@Alex-25 At this point I would attempt performing a factory reset. Unfortunately you will need either screen or buttons. Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app.
If you cannot use the screen, please try using the back button:
- Hold the back button for about 8 seconds.
- When the Fitbit logo disappears:
- Release the button briefly (for less than 2 seconds).
- Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset.
You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?
If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. Fortunately, your Versa is still under warranty.
Best Answer
Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
@Alex-25 At this point I would attempt performing a factory reset. Unfortunately you will need either screen or buttons. Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app.
If you cannot use the screen, please try using the back button:
- Hold the back button for about 8 seconds.
- When the Fitbit logo disappears:
- Release the button briefly (for less than 2 seconds).
- Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset.
You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?
If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page. Fortunately, your Versa is still under warranty.
Best Answer