08-08-2022 01:11 - last edited on 08-24-2022 08:58 by AndreaFitbit
08-08-2022 01:11 - last edited on 08-24-2022 08:58 by AndreaFitbit
Would like live support chat back
Moderator edit: updated subject for clarity.
08-08-2022 03:52
08-08-2022 04:21
08-08-2022 04:21
Hi I don’t see it anywhere
08-08-2022 04:24
08-08-2022 04:54
08-08-2022 04:54
I tried that still didn’t work
08-08-2022 05:00
08-08-2022 05:00
@Millyha- try https://myhelp.fitbit.com/s/support
Author | ch, passion for improvement.
08-08-2022 05:25
08-08-2022 05:25
Doesn’t work
08-08-2022 05:29
08-08-2022 05:29
@Millyha- check for phone blocking software on the phone and try also over mobile data and wifi separately. See link No internet connection
Have you tried posting your problem here?
Author | ch, passion for improvement.
08-08-2022 05:44
08-08-2022 05:44
I just posted it now thanks and there’s no blocking software
08-08-2022 05:56
08-20-2022 11:45
08-20-2022 11:45
Sorry for late reply I just don’t understand it was working before
08-20-2022 12:32
08-22-2022 23:27
08-22-2022 23:27
Doesn’t work
08-23-2022 05:57
08-23-2022 05:57
Hello again @Millyha
I’ve read that multiple individuals are having issues with live chat recently. It’s possible the site is down. If you still need help with your Fitbit you can call them directly if you want.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
I don’t work for Fitbit but if you call them directly. You can discuss your inability to get Live Chat working for you.
Have you considered posting the issue your having in the correct forum here in the Fitbit Community? It’s quite possible someone here might be able to assist you and get you up and running again.
08-24-2022 09:10
08-24-2022 09:10
Welcome to the Fitbit Community, @Millyha. I'm sorry to hear about your chat unavailable experience.
Where are you contacting us from? Please make sure that your country is selected at the button of the Fitbit page. There are some countries that only have chat availability during certain hours of the day.
Thank you for your advise @Guy_, @SunsetRunner. 😊
Keep on visiting the forums.