Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost Favorite Clock Face w Reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

After so many issues with my Fitbit not recording distance correctly, and recent issues with Versa not being detected by bluetooth, the customer service agent suggested and stepped me through a factory reset. He never warned me that I would lose my favorite clock face. After reset, the clock face was not in the section of saved faces in the Fitbit app, and I cannot find it in the gallery. There is nothing similar or as good. It was a free app with black background, all stats at top in different colors, large overlapping digital time display in the center. Heart rate in lower left corner. Perfect, without all the unimportant garbage that most of the faces available now have. 

Does anyone know if they cycle old faces through the gallery or if there is a way I can get my old face back? Terribly disappointed.

Best Answer
0 Votes
1 REPLY 1

@DebiDedicated A warm welcome to our Community! Sorry for the delay in my reply.

Let me help you with your missing clock face. You can try using this third party tool to search your clock face (not developed by Fitbit). Hopefully other members may be able to point you in the right direction.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes