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Lost data after syncing Versa

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‎07-17-2019 20:08 - last edited on ‎07-23-2019 13:43 by Fitbit Moderator

‎07-17-2019 20:08 - last edited on ‎07-23-2019 13:43 by Fitbit Moderator

I just synced my Versa and I lost my active minutes and calories burned for today. 

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 13:46

‎07-23-2019 13:46

@Babettesavant19, welcome! It's nice to have you on board! Sorry for the delay in my reply.

 

Let me help you with your missing data. Did you manually logged any activities? Do you have any third party app linked to your account? Could you share a screenshot of the affected date? If you have any logged activities this will overwrite any information recorded by your device. You can read here how manually logged activities work.

 

I look forward to your reply.

Alvaro | Community Moderator

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