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Mailing address

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‎03-26-2019 13:41

‎03-26-2019 13:41

Does anyone have the mailing address for sending defective devices back? It wasn't included in my email correspondence.

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‎03-27-2019 11:30

In response to Odyssey13

‎03-27-2019 11:30

@MichaelTagart It's great to see that you've visited the Fitbit Community!

 

Thank you for your inquiry. This information should be provided by Support as they know where do you need to send the device to. Please reply to support to request this information. Usually they provide an RMA that contains this information and you only need to print and past this information on the package.

 

@Odyssey13 thank you for letting us know.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎03-26-2019 13:56

‎03-26-2019 13:56

Hello and welcome to the forums @MichaelTagart 

 

I've notified a moderator about your post and they will be by to assist you. Have your case number ready. Thanks for coming here.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-27-2019 11:30

In response to Odyssey13

‎03-27-2019 11:30

@MichaelTagart It's great to see that you've visited the Fitbit Community!

 

Thank you for your inquiry. This information should be provided by Support as they know where do you need to send the device to. Please reply to support to request this information. Usually they provide an RMA that contains this information and you only need to print and past this information on the package.

 

@Odyssey13 thank you for letting us know.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-26-2019 10:23

‎08-26-2019 10:23

I truly enjoyed my Fitbit. But the band broke after about 6 months with no way to repair. There is absolutely no way to get address to send back. I don’t want refund or fuss with them. I just want them to have the **ahem** thing and figure out how to avoid this...But no way to deal with them.. 

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