Multiple issues with versa tracker.

[Dark0269]

I have on had my fit since January. It just started acting up on me recently. Like turn off and on by itself. Rebooting over and over again. Now the home/back doesn't work. So I can't back out of anything or turn on/off the back light or notification. An the the heart monitor doesn't work either. It just say null on my tracker and the green light is completely gone all together. Someone please help!!

[NellyG]

Hi @Dark0269  Try restarting it several times. If that doesnt resolve your issues, try a Factory Reset (settings app on the watch and scroll down to About) - assuming you can navigate there of course! Please come back here if the problems continue.

Restart your tracker

[Dark0269]

I have done both of those things. I can restart the the tracker but getting it turn back on doesn't always work the way it supposed to. I have also done a factory reset. That worked for a little while but the heart rate monitor stopped all together. So I'm still having issues with the home key I can't get out of any app unless the track wants to. Still in need of help with my tracker.

[NellyG]

I have flagged a moderator to come and help you

[AlvaroFitbit]

@Dark0269, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Versa and thank you for following @NellyG instructions to troubleshoot this issue. Since the issue persist please let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.