My Versa 2 doesn't show the SpO2 bar graph.

[Graham_morris]

Hi I have a Versa 2 and have downloaded the spo2 clock face and every time I want to see the bar graph to see my results it keeps saying download clock face on health matrics.

I have removed everything all together such as the app and the clock face about 10 times now and still not working.

Even removed the face altogether and pressed download clock face through health matrics and still not working properly keeps saying download clock face.

Any help would be most grateful.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Graham_morris.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Our team has just released a new Fitbit app version 3.41 for iOS and Android devices. I would recommend updating your app by following the instructions in this article.> How do I update the Fitbit app?.

Whether this doesn't help, please restart and set up your watch as a replacement device:

1. Tap the Today tab Fitbit logo, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Graham_morris]

My Versa 2 spo2 sometimes works sometimes it doesnt, was working fine then stopped and getting message couldn't read sp02 could anybody help please

[EdsonFitbit]

Thanks for the update, @Graham_morris.

Our team is aware of this issue and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

I merged your recent post to this thread because it is related to the topic.

If you have any question, please let us know.