My Versa 2 is not constantly syncing

[Rebelette]

My Versa 2 no longer syncs on it’s own. I have followed all of the troubleshooting tips, but it still comes back to me having to open the app and manually sync several times a day. My cheap Chinese Amazefit was better than this experience with Fitbit has been, I would go back to it if my insurance would allow it to sync data to their tracking of activity, but only fitbit works. It’s pitiful I have to go through all the opening and syncing multiple times a day. Bummed with Fitbit!

Moderator Edit: Clarified subject

[Guy_]

There is a problem with your phone setup.

Try keeping the app running in backgorund

like this procedure for Android.

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• Force stop the Fitbit app

[MarreFitbit]

Hi there @Rebelette, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how you must be feeling. @Guy_ Thanks for your input! 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 still doesn't sync, see Why won't my Fitbit device sync? 

Hope that helps.

[Rebelette]

Actually all the suggestions have been moot because I have already made my
settings correct on my phone. This started after the last update, so it
must be a hinky glitch in Fitbit software. Pretty disappointing.

[MarreFitbit]

@Rebelette I understand how you must be feeling. Thanks for following the steps provided to you.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.