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My Versa 2 is not reading my SpO2.

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‎04-19-2021 18:33 - last edited on ‎04-20-2021 14:23 by Fitbit Moderator

‎04-19-2021 18:33 - last edited on ‎04-20-2021 14:23 by Fitbit Moderator

I upgraded (paying for all services?) and my o2's are not reading.  Main reason I bought because mine drop to 55 @ night.  Help?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎04-20-2021 14:22

‎04-20-2021 14:22

Welcome to the Fitbit Community, @matt89447.

 

Thank you for the information provided.

 

There are some factors that can affect your SpO2 readings. I would recommend visiting this article, open the menu "Why didn’t I receive SpO2 data?" and follow the instructions.

 

In addition, you can restart your Fitbit Versa 2 by following these steps.

 

Hope this helps.

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‎04-23-2021 06:43

‎04-23-2021 06:43

I want to thank you for responding but NO.   It is still not reading.    We have tried everything and what you had suggested.   

Might anyone have a phone number to call?   

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‎04-25-2021 16:39

In response to matt89447

‎04-25-2021 16:39

Thanks for your response, @matt89447.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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