My Versa 2 stopped working

[Debc455]

I have tried to get assistance going through customer support, but have been unsuccessful. They closed my case and the issue is not resolved.  I asked for a phone call and have not received one.  This is my second Fitbit.  The first one worked okay but it had problems staying charged. I decided to upgrade so I bought a new Versa 2, which I loved until it stopped working three times.  I have been patient over the past nine months in hopes that the problems would be permanently resolved   It worked great for the first year.  After a year, I started having problems with it holding a charge.  I used the tips from the forum, and it seemed a little better for a couple of months.  then, six months ago, it completely froze up. I could not get it to charge or change from the Fitbit logo. I called Fitbit and a representative helped me to reset it and it started working again.  It was working great for three months then it stopped charging and died.  I bought a new charger (spent more money) and tried that without any success.  I tried different outlets, cleaned the back of the watch, etc. as instructed.  Nothing helped.  I called customer service again and the only thing they could suggest was to do everything again. It still did not help. Next, the Fitbit representative told me she would submit a ticket, and someone would be in contact with me.

After having problems for months and being completely frustrated, I received an email from Fitbit explaining that my warranty was expired and they would sell me another one, on sale, for 30% off.  I responded that I would like someone to call me, but I have never received a call from anyone.  The problems with the Versa 2 and others are clearly documented online in the Fitbit forum.  Multiple people have had the same problems.  Since these common problems are known by Fitbit, why haven't they been fixed?  Why is it that your only solution is to sell me another Fitbit at a sale price?  This is not good customer service, and it seems that Fitbit should be able to do better for a loyal Fitbit customer.  At this time, I am not happy with the solution that Fitbit has offered.  Still, no response from anyone.  

Moderator edit: Updated subject for clarity. 

[Odyssey13]

Hi @Debc455  I've asked a Fitbit Moderator to stop by to assist you, but customer support already gave you their answer.

[AndreaFitbit]

Welcome to the Fitbit Community, @Debc455 and thanks for the heads up @Odyssey13. Thank you for sharing your experience with your Versa 2 and our Support Team.

As @Odyssey13 mentioned customer support gave you their answer and they are the team that help with trackers errors. Usually they don't give phone calls. You can check the Fitbit Limited Warranty.

I understand how frustrating this could be, we don't want to create frustration in our customers. We are always looking to improve and appreciate all your feedback.