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My Versa is not syncing

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‎06-28-2018 07:35 - last edited on ‎10-12-2021 19:37 by Fitbit Moderator

‎06-28-2018 07:35 - last edited on ‎10-12-2021 19:37 by Fitbit Moderator

My versa that i got for mothers day is not syncing.. i have performed all suggestions and its the watch itself.. i have ultimately resorted to clearing it to factory setting HOPING it would resolve, but now i cant even use it because the although Versa is seen by my bluetooth (Samsung Galaxy s8) it will not connect...

I am at a loss.. any other ideas???
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Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-28-2018 09:37

‎06-28-2018 09:37

Have you tried going into the fitbit app on your phone, then account and then set up device. Select Versa and then the option to replace device.

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Nathan | UK

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