My experience with Support

[Muskellonge]

I was refused warranty repair because I cannot take a picture of the serial number. Apparently, it's on the box which I discarded. Fitbit verified the date of purchase, from a qualified vendor, and agrees its under warranty. Has a claim number but they ghosted me. I'm upset since I've been a member for 10 years, owned several trackers and NOW they abandon me. What is my recourse?

Moderator edit:  updated subject for clarity

[Odyssey13]

Hi @Muskellonge  customer support has the final say, but to be sure they haven't ghosted you, I've asked a Fitbit Moderator to stop by to assist you. A Fitbit Moderator is an employee of the company, but is not the one with the final say in support cases.

[JuanFitbit]

@Odyssey13 Thank you for informing us about this thread! 

@Muskellonge , A warm welcome to the Community! Thank you for your message and feedback. 

My apologies for the experience that you are having. This is not what we want for our users. 
Our team mentioned that your case was being reviewed, due the difficulties you were having. 

You should receive an email soon, providing further assistance. 
Keep working with Support. 

[Muskellonge]

The communication started back up and they confirmed my details. It's been almost a week and nothing. Not sure what's happening.

[JuanFitbit]

@Muskellonge , Thank you for your reply ! I verified with Support and your case is being worked on. You should get a reply soon. 
My apologies for the delayed response from Support.