02-01-2020 10:28
02-01-2020 10:28
The new update has messed with my heart rate (reading lower than it used to). I tried all the troubleshooting techniques and it is still off. I tried asking for help from Fitbit but I didn't get help. So I was hoping if someone on here has had the same issue and if they have a solution. Thank you
02-01-2020 12:20
02-01-2020 12:20
My understanding is that this update did some tuning to the heart rate readings.
You say it is lower but no mention of which version is correct?
IE: have you checked with a third party app or device?
02-01-2020 12:24
02-01-2020 12:24
I haven't checked with a 3rd party but it does fluctuate more than it did before.
02-01-2020 12:25
02-01-2020 12:25
Do you know exactly what the updated entailed? You said something about the heart rate?
02-01-2020 13:20
02-01-2020 13:20
Let's go to the Help Docs @lawrenc28
02-01-2020 13:53
02-01-2020 13:53
Thank you