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New Versa 2 setup

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‎09-14-2019 07:51

‎09-14-2019 07:51

Just got my Versa 2.   When I try to set up and just goes back to beginning.  Wont recognize it?????

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‎09-14-2019 08:34

‎09-14-2019 08:34

Hi @Pamj77, good to see you around.

 

Can you try uninstalling the Fitbit app on your phone and reinstalling it, then try the set up process again. 

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Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎09-14-2019 08:34

‎09-14-2019 08:34

Hi @Pamj77, good to see you around.

 

Can you try uninstalling the Fitbit app on your phone and reinstalling it, then try the set up process again. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎09-17-2019 06:31

‎09-17-2019 06:31

This happened to me also.  I had to simply update the fitbit app, it appeared it required an update.

 

When I searched for the fitbit app using the android Play Store app I found that an update was available, installed it, and then the setup worked fine.   .... good luck

 

 

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‎09-17-2019 07:06

In response to fugicon

‎09-17-2019 07:06

Yes that was exactly how it was fixed! Thank you!
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